This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just one night, it was ok. The shower curtain was way to short so the floor gets wet when you bathe.
Business response:
Dear Guest, Thank you for your feedback on your stay at Extended Stay America. We apologize for the shower curtain issue and will address it with our maintenance team. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Report problem with broken bed, they did nothing to fix, I had to fix problem next night. Third morning talked to manager direct and was given 1 night off. But they never came in and fixed problem properly while I was there.
Business response:
Dear Donald, Thank you for bringing this issue to our attention and sharing your experience. We apologize for the inconvenience and frustration you encountered with the broken bed in your room. It is disappointing that we did not promptly address and resolve the issue during your stay.We take guest comfort seriously and apologize for falling short of your expectations in this instance. Your feedback is important to us, and we will address this matter with our maintenance team to ensure that such situations are handled more e... read more
Convenient and clean This room was purchased for a guest and she said she enjoyed her stay there.
Business response:
Dear Mary, Thank you for your excellent review. We are glad your guest enjoyed their stay at our Extended Stay America, and they found us convenient and clean. We appreciate your business and look forward to your continued patronage.SincerelyHotel management
There’s a problem with the tub in 156. It doesn’t drain properly so there’s an ugly stain in it. There were a few small roaches. When I tried to check out on Friday morning, I could hear a TV in the room behind the main desk, but couldn’t get anyone to come out, even after calling out several times.
Business response:
Dear Doug, Thank you for sharing your recent review of our hotel. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We appreciate the detailed information so we may have this addressed right away. Thank you again, and we welcome another opportunity to provide you with the seamless visit you deserve. Sincerely,Hotel Management
Customer service was top tier, but the room had some drain in the cieling above the sink that never stopped dropping water and splashing everywhere. When asked about this "oh that's how the rooms are supposed to be". Strange but overall enjoyable stay
Business response:
Dear Andrew, Thank you for taking the time to detail your evaluation of our hotel. We are pleased you enjoyed most of your stay and found our staff hospitable. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We are working with our maintenance team to ensure this does not happen again. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.