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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location. Shower was hot. Good standard for extended stay type accomodation. Kitchen is unfurnished, so bring your own knives and plates. Quiet
Business response:
Thank you for taking the time to share about your stay. We are glad to know you loved your room and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit. Sincerely, Hotel Management
Custo/benefício muito bom.!!
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that you had a pleasant experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
There were bugs Mostly ants in the kitchen bathroom area. Corridors needed cleaning. Debris all over the premises. Maybe it was a bad week.
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Comfortable This stay is for my brother, his room was 170, the only problem he had with this room was the microwave. He said it would’ve been fixed within 3 days but nothing happened. He’s such a lazy turd and didn’t even ask for a new room. This room had a hole in the bathroom door. Overall he liked the place, the bed is nice and the AC is good. He goes to the lobby for dishes to heat up water.
Business response:
Melissa, thank you for posting a review. We are pleased to know your brother liked some aspects of our hotel and had an overall pleasant time with us, but we are sorry for the issue he encountered. We wish we would have known about the problem as we would have done our best to ensure you are comfortable. We hope to host him back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Decent :) Original room was 269, the #200 building have a lot of smokers :/, went into my room and it smelt like cigarettes for a good 10 minutes. I don’t know if the previous renters were smokers or it’s because the neighbors smoked near by. Place should really develope a smoking area in the parking lot AWAY from the non smoking buildings/rooms. There were some red stains on the bathroom sink, as well on the carpet in our next hotel room 214. I was confused about the breakfast to go :/
Business response:
Melissa, thank you for choosing our hotel. Although you had an overall pleasant time, we are sorry for the smoke odor you encountered. We do provide designated smoking areas for guests, but on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We are terribly sorry and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Bom custo beneficio
Business response:
Thank you for choosing our hotel. We are pleased to know you had a nice time with us and that you found us to be a good value. We appreciate your business and hope to see you back at Extended Stay America. Sincerely, Hotel Management
You get what you pay for. Let's just say you get what you pay for. Old stained carpet, old reclining chair, old cabinet fixtures. Bath tub looked bad. The only thing that was new was the TV. The local area was perfect tho. Great food and shopping.
Business response:
Gregory, thank you for reviewing your stay. We are pleased to know you liked our location and had an overall pleasant time with us. However, we are sorry we missed meeting some of your expectations. We will share your feedback with the appropriate team so that we can improve our service and facilities moving forward. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Toilet was not clean. Staff took long time to check in even I was the only one on counter. No vessels in room. Not even a single glass.
Business response:
Thank you for staying at our hotel. We are sorry for the issue you had upon check-in and apologize as you were unaware of our hotel policy. Please know, to ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. Thank you again, and we hope to see you back in the future. Sincerely, Hotel Management
I had to find a room in a hurry at the last minute. Found this location. Unfortunately the place has been recently painted in the rooms but there were cockroaches one on the nightstand by the clock and the other in the bathroom sink. I checked my luggage and purse before leaving scared I’d be taking them with me. I checked out as warlybas I could didn’t even look at the supposedly free breakfast. I won’t be staying there anytime soon or ever. Should have taken pictures of the roaches.
Business response:
Leticia, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.