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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Let's just say you get what you pay for. Old stained carpet, old reclining chair, old cabinet fixtures. Bath tub looked bad. The only thing that was new was the TV. The local area was perfect tho. Great food and shopping.
Business response:
Gregory, thank you for reviewing your stay. We are pleased to know you liked our location and had an overall pleasant time with us. However, we are sorry we missed meeting some of your expectations. We will share your feedback with the appropriate team so that we can improve our service and facilities moving forward. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Toilet was not clean. Staff took long time to check in even I was the only one on counter. No vessels in room. Not even a single glass.
Business response:
Thank you for staying at our hotel. We are sorry for the issue you had upon check-in and apologize as you were unaware of our hotel policy. Please know, to ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. Thank you again, and we hope to see you back in the future. Sincerely, Hotel Management
I had to find a room in a hurry at the last minute. Found this location. Unfortunately the place has been recently painted in the rooms but there were cockroaches one on the nightstand by the clock and the other in the bathroom sink. I checked my luggage and purse before leaving scared I’d be taking them with me. I checked out as warlybas I could didn’t even look at the supposedly free breakfast. I won’t be staying there anytime soon or ever. Should have taken pictures of the roaches.
Business response:
Leticia, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Ms.keandra and her general manager made my stay wonderful
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are thrilled to read you were treated exceptionally well by our staff. Everyone including Keandra from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Business response:
Randy, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The kitchenette facilities. Spacious enough for four. Good value for money.
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you enjoyed your accommodations along with the fully-equipped kitchen and that you found us to be a good value. Thank you again for letting us know how much you enjoyed your stay. We hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Randy, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.