Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Cory, thank you for sharing your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Vivian, thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. We appreciate you recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

It's a pleasure to read your fantastic review about Extended Stay America. We’re so happy to know our location was convenient for you and that you were impressed with the service provided by our wonderful associates. We appreciate your feedback and look forward to hosting you again the next time you are in Jacksonville. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We’re sorry for the service and cleanliness issues you encountered during your stay. Please be assured that we have discussed your feedback with the appropriate departments to make sure future guest do not face the same problems. We have asked our pest control provider to service your room immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk. However, we regret that your stay was less than perfect. We hope you will give us another opportunity the next time you are in the area! Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management