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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Returned Guest Miss Brittany exceeded all my hight expectations. The amenities and room Superbly showcased a litany of value. The location is second to none-The Stm John's Town center. Try it one time and you will do it again, I did.
Business response:
Ronnie, thank you for staying with us again, and making Extended Stay America your home away from home.It is great to read that you were impressed with our convenient location and the service provided by Brittany. We will be sure to share your compliments with her. We appreciate you recommending us online and look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
Dirty, toenails on the floor, bathroom had roaches, hair in the sink, stains on the sheets.
Business response:
Jeff, thank you for your feedback.We are very passionate about providing our guests with clean accommodations, andwe apologize we fell short in this case.We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Near Everything I love the location. We found everything at the nearby town center. The room was clean n bed super comfortable. The room was clean n update. There were plenty of pillows n towels. Overall a great stay n value.
Business response:
Sylvia, thanks so much for the nice review. We are pleased to read you were impressed with your room and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay! Sincerely, Hotel Management
clean, comfortable if a little worn/minor repairs This was my first time in an “extended stay” type motel. Differences ok but I just didn’t know about them until now. You need to qualify the things that a quest might expect. Such as: WiFi- is it good, bad, or medium as opposed to yes or no. Same with breakfast, coffee to go, or full sit down breakfast with bacon eggs etc.
Business response:
Thanks for sharing your feedback of Extended Stay America. We are happy to know your overall stay with us was comfortable. That being said, we are sorry we missed meeting some of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Not bad for the price, but might be better served paying more some place else.
Business response:
Patrick, thank you for taking the time to evaluate our hotel. We’re sorry for the inconveniences you encountered during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
The condition of the room was fine but the TV had very few channels and there was no hair dryer in the room. Perfectly fine hotel for a night or two but nothing longer. The area was fabulous, though.
Business response:
Jeannette, thank you for being our guest and for letting us know you liked our location. Although you had a pleasant stay, we are sorry for the issues you experienced and the inconvenience it caused. We are pleased to say that our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in.Thanks once more for the feedbac... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.