Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.

Business response:

Thanks for taking the time to share your experience with us. Although you liked certain aspects of our hotel, we are sorry for the inconvenience you experienced in your room. Your feedback is shared with our housekeeping and maintenance teams to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thomas, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to Jacksonville. Sincerely, Hotel Management 

Business response:

Thank you so much for reviewing your stay at Extended Stay America. We’re glad to know you were pleased with your comfortable room and that you overall had a pleasant experience. Your observations about our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your feedback and look forward to hosting you again the next time you are in Jacksonville. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your feedback regarding our front desk service. We are so sorry our service kept you from having an excellent stay. Your comments have been shared with our team, as our goal is to ensure every guest has an excellent experience throughout their stay. Thanks again for your comments, and we hope you will stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you had a nice time here and that you liked our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management 

Business response:

Edward, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Suzanne, thank you for taking the time to review our hotel. We are glad that your overall stay was pleasant, but we are sorry for the inconvenience you experienced due to neighboring guests. We hope to welcome you again for a much better visit. Sincerely, Hotel Management