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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
John, We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Not for families or relaxing Front desk staff seemed frustrated and unprepared to check guests in. Parking close ro the room was nearly impossible. Rooms were dirty and there were streaks left by a dirty mop (don't walk barefoot). The bathtub and sink had rust on around the metallic fittings and the porcelain coating was peeled off. Although the bed was made, it still had sand or dirt on the mattress under the sheets. Also, very noisy at all hours with people arguing, yelling at each other, throwing stuff around. Somewhat go... read more
Business response:
Thank you for choosing to stay at our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Rude guy The front desk gentleman was rude
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for the inconvenience. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing with the hospitality you deserve. Sincerely, Hotel Management
Nice room, breakfast sucked The building we were in was still under construction and the parking was roped off with caution tape. There's plenty of amenities in the area, but they take advantage by jacking prices a little bit. The grab-and-go breakfast left much to be desired. At this particular Extended Stay America there was nothing but breakfast bars and coffee.
Business response:
David, thank you for staying at Extended Stay America. We are glad you had an overall nice time with us and that you liked your comfortable room. That being said, we are sorry if any inconvenience was caused while you were here. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Not bad It wasn’t bad. The customer service was good. They were very friendly. When I realized that I didn’t have wash clothes with my towel, they brought them to me within minutes. The on the go breakfast choices could have been better. When I go back to Jacksonville, if I have to stay at a hotel again, I’d consider staying here again. The peace and quiet is worth it😀
Business response:
Tiomoya, thank you for your review of Extended Stay America. We are glad to read you had a comfortable visit and that you liked our courteous service. We will be sure to share your compliments with the entire team. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
This hotel is nice and clean but the breakfast bar could use fresh fruit
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with most aspects of our hotel. We will make note of your feedback as we plan any changes to our breakfast offerings. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
Ava, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Jeffrey, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.