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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels or just as worst as extend stay the lil boy girl told me they didn’t have any room in then when hotel.com call her she say they do got room honestly they both scam artist
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for your confusion and frustration while interacting with our team. It is never our intention to cause any inconvenience, and we understand how upsetting this situation must have been. Your feedback has been noted, and we will be reviewing the matter with our staff to ensure clear communication moving forward. We value your input and are committed to providing guests a more seamless and positive experience. We hope you will consider giving us a... read more
Horrible place Worse experience of staying in any hotel I've ever been threw booked a room and waited 2 hours and front desk never showed up.Blind guy couldn't even get his key remade and could not get in his room I believe security just left because he had no idea what was going on craziest hotel experience I've ever dealt with would not recommend to my enemies
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during this visit. The concerns you described regarding the delay in check-in and lack of assistance are unacceptable and do not reflect the level of service we strive to provide. We understand how frustrating this must have been, and we will address this with our team to ensure better communication and efficiency moving forward. Your feedback is invaluable, and we deeply regret that your stay was not as expected. We hope you will reconsider and give us an opp... read more
They allowed my reservation to go through but called and told me they didn't have any rooms .. I still have not received my money back for it either.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely regret the inconvenience you encountered and understand how frustrating it must have been to receive that call after securing your reservation. We strive to ensure all bookings are honored, and it is disappointing to hear we fell short in this instance. We have also noted your financial concern. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can provide you with the stay you deserve. Sincerely,Hotel Management
Smells like food property is not clean or presentable
Business response:
Dear Shakinia, We strive to provide a welcoming atmosphere in all corners of our hotel however, we apologize that our housekeeping staff overlooked some areas while you were with us. This does not meet our high standards; therefore, we are very disappointed to learn about your experience. We are committed to making sure this does not happen again, and we are grateful for your patience. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptiona... read more
I paid for a room I was never able to stay in I wasn't able to stay at the hotel I wasn't able to get a room I couldn't get in the front door there was no one at the front desk I have yet to get a refund it's been 2 weeks now I demand a refund
Business response:
Dear Matthew, Thank you for taking the time to write a review of your stay. We take these matters very seriously, and we will look into the matter for a prompt resolution. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This property was disappointing. Our TV didn't work the room was not clean and towels were dirty.
Business response:
Dear Jeannie, We regret that your stay did not meet expectations. A welcoming and well-kept environment is important to us, and it is disappointing that your accommodations were not up to standard. Cleanliness and properly functioning amenities are priorities, and we are addressing these concerns with our team. Your feedback is truly valued, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your confidence in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.