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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When the lady takes one look at you & says "I think you in wrong place", enough said.
Business response:
Dear Sandchaza, We sincerely apologize for the negative impression our staff left during your visit. This does not reflect the level of service we strive to provide, and we understand how unsettling this must have been. We take guest interactions very seriously and will address this concern with the team to ensure a more welcoming and respectful environment for all our guests. We value your input and are committed to improving our service. We hope you will consider giving us another opportunity to serve you better. Sincerely... read more
Roach infested
Business response:
Dear Donniece,Thank you for sharing your feedback. We deeply regret the distress caused by the pest issue you encountered during your stay. Please know that maintaining a clean and comfortable environment is a top priority, and your experience does not reflect the standard we aim to provide.We have addressed your concern with our pest control team to ensure this issue is resolved promptly and thoroughly. Your feedback is invaluable in helping us improve our services, and we apologize for the inconvenience caused. We hope you... read more
Don’t stay here There were roaches and it was dirty. Bed was tiny.
Business response:
Dear Guest,Thank you for your feedback regarding your recent stay. We strive to maintain the highest standards of cleanliness and comfort, and we sincerely regret that we fell short in this instance. We have noted your feedback about the cleanliness and bed size and appreciate the constructive comment. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with ... read more
Roaches everywhere in first room, not much better in second room. Construction around building was inconvenient, but not a huge deal. People camping in vehicles overnight. Key card had to be reactivated each time I tried to enter the building.
Business response:
Dear Briston, Thank you for sharing your feedback. It’s concerning to learn about the issues you faced during your stay. Maintaining a clean and comfortable environment is a priority, and your comments about the rooms and key card access will be reviewed with the team to address these concerns promptly. We appreciate your patience during the construction and apologize for any inconvenience caused. Your experience is not reflective of our standards, and we are committed to making improvements. Should you give us another oppor... read more
Terrible roaches everywhere
Business response:
Dear ReKiyah, Thank you for the feedback regarding your recent stay. We deeply apologize for the unpleasant experience you had during your stay. The presence of pests is not reflective of our standards, and we take such concerns very seriously. We follow the most rigorous industry protocols for cleanliness and pest control, and we will ensure that the room you occupy is professionally treated as a precaution. Your feedback is invaluable, and we will take immediate steps to address this matter. We understand how unsettling th... read more
Do not use this company. I reserved a room weeks in advance and called the day of to confirm i was checking in late. I was told that it was fine and that i would need to call a number to wake up the night attendant. When i did so i could hear the lobby phones ringing but no one got it. I called four times. Finally called corporate to see if they can let me in the building and after a 15 minute wait i was told that they gave my resevation away. They claimed they tried to call me three times but i had no missed calls and had f... read more
Business response:
Dear Guest,We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have a seamless check-in process, especially after a long drive, and deeply regret the situation that led to the loss of your reservation. It’s disheartening to hear that our communication fell short of your expectations, and we genuinely understand your disappointment. While there were circumstances that contributed to the issue, we are committed to improving our service and ensuring this doesn’t hap... read more
I had to slp in my car because no one was there for me to check in and it say I can check in anytime after 3pm
Business response:
Dear Makisha, Thank you for sharing your experience. We deeply apologize for the frustration and inconvenience you faced due to the unavailability of staff during your check-in. This is not the experience we aim to provide, and we understand how upsetting it must have been for you. Your feedback is invaluable, and we will review this situation with our team to ensure such lapses do not happen in the future. We hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.