Extended Stay America Select Suites - Kansas City - South - I-49

Business response:

Dear Mickell, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Corrie,We sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been to wait in the cold and not have a room available despite your efforts to contact someone. This is not the service we aim to provide, and we are addressing this with our team to ensure better communication and guest assistance in the future. We truly appreciate your feedback and hope for the opportunity to offer you a better experience moving forward.Sincerely,Hotel Management 

Business response:

Dear Sandchaza, We sincerely apologize for the negative impression our staff left during your visit. This does not reflect the level of service we strive to provide, and we understand how unsettling this must have been. We take guest interactions very seriously and will address this concern with the team to ensure a more welcoming and respectful environment for all our guests. We value your input and are committed to improving our service. We hope you will consider giving us another opportunity to serve you better. Sincerely... read more

Business response:

Dear Donniece,Thank you for sharing your feedback. We deeply regret the distress caused by the pest issue you encountered during your stay. Please know that maintaining a clean and comfortable environment is a top priority, and your experience does not reflect the standard we aim to provide.We have addressed your concern with our pest control team to ensure this issue is resolved promptly and thoroughly. Your feedback is invaluable in helping us improve our services, and we apologize for the inconvenience caused. We hope you... read more

Business response:

Dear Guest,Thank you for your feedback regarding your recent stay. We strive to maintain the highest standards of cleanliness and comfort, and we sincerely regret that we fell short in this instance. We have noted your feedback about the cleanliness and bed size and appreciate the constructive comment. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with ... read more