This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a reservation and when I try to check in they told me they were full had no rooms available why would they do that we you have a reservation terrible customer service
Business response:
Dear Ricardo, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an ou... read more
Noone came to the front desk for hours.
Business response:
Dear Cherelle, We were sorry to read your comments regarding our oversight in responding to your experience. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
The smell was horrible
Business response:
Dear Itzel, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always... read more
Roach infestation and a lot of commotion going on in the back parking lot.
Business response:
Dear Paulina, Thank you for sharing your feedback. We sincerely apologize for the unsettling experience you had during your stay, particularly with the disturbances from the parking lot. We understand how disruptive this can be and are committed to providing a peaceful environment for all our guests. Please know we are taking your comments seriously. Our team follows rigorous standards for cleanliness and pest control, and we will work closely with our staff to address these concerns and prevent future occurrences. We apprec... read more
Use of drugs and smoking in hallway. Dirty. Bug infested . Untrained staff. No towels and toiletries. No room check and no room cleaning. I had to check out a day earky for health reasons.
Business response:
Dear Ibanibo, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Horrible service Got there and even though we had made a reservation they did not have a room for us. They still charged me for a room!!! Do not recommend staying here
Business response:
Dear Rachel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.