Extended Stay America Select Suites - Kansas City - Stadium

Business response:

Dear Travis, It was a pleasure hosting you during your time in the city. We appreciate your observations for the opportunities to improve. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. Thank you again for your valuable feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Debra, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear Jeff, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Your remarks about the check-in delay have been shared with the team to ensure a smoother and more welcoming experience moving forward. We hope you will revisit the next time you are in the ar... read more

Business response:

Dear Derron, Please accept our apologies for providing anything other than a perfect experience during your stay. Ensuring a clean and comfortable environment is a priority for us, and we regret that we did not meet your expectations in this regard. Please be assured that our team takes any concerns regarding cleanliness and pest control seriously, and whenever issues are brought to our attention, they are carefully addressed through professional services. We appreciate the opportunity to address this and hope to provide a m... read more

Business response:

Dear Amy, Thank you for your review and for your comments about how much you enjoyed your time with us. However, we are sorry to read that the condition of your room did not meet your expectations. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management