This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TERRIBLE Absolutamente sucio, dentro de la habitación insectos terribles, cucarachas por todos lados Absolutely dirty, inside the room terrible insects
Business response:
Dear Erick,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with cleanliness and the presence of insects during your stay. This is not the experience we aim to provide, and we understand how unpleasant it must have been. Please be assured that your comments will be addressed by our team so that immediate action can be taken to resolve such concerns. Cleanliness and guest satisfaction are our top priorities, and we are committed to improving our standards. We hope you will consider gi... read more
RUN !!! Let me start by saying I am in no means bougie or complain about places. They serve the purpose, but We stayed here for location to stadium for the NFL. playoff game . Price was jacked up ( supply n demand I get it, but paid over $400 for 2 nights ! This place allows animals which is totally acceptable but we were next to a room that the smell of dog poop and dirty dog smell lingered into hallway ( I have dogs at home that can smell at times but this was BAD)! Room was acceptable but VERY basic, ya know like what a s... read more
Business response:
Dear Jamie,Thank you for sharing your feedback. We sincerely apologize for the discomfort and issues you encountered during your stay. Your concerns, particularly about cleanliness, odors, and room amenities, are deeply troubling and fall far short of the standards we strive to maintain. While we recognize the increased demand during events, it does not excuse the challenges you face. We are actively addressing these issues with our housekeeping and maintenance teams to ensure such situations are resolved promptly. Please kn... read more
Roaches
Business response:
Dear ReKiyah,Thank you for your feedback. We understand how unsettling it can be to encounter any issues during your stay. Please know that we take cleanliness and guest comfort very seriously, and we have strict measures in place to address pest control. We regret that you experienced this during your time with us and have shared your concerns with the appropriate team to prevent this in the future. We hope you will give us another opportunity to provide you with a much more enjoyable experience next time.Sincerely,Hotel Ma... read more
Arrived past the normal check-in time and reception window had a steel shutter "New York style". Eventually someone came to attend the half dozen people waiting. The employee was courteous. The only thing odd is that he was wearing latex gloves. Upon entering the room, there was a smell. The beds were elevated on a steel frame with no box spring. I found two small cockroaches in the bathroom and evidence that mice had been inside the kitchen drawers. Overnight, there was some sketchy activity. Cars would come by to the back ... read more
Business response:
Dear Keith, We sincerely apologize for the challenges you faced during your stay and deeply regret the negative experience you had. The issues you encountered, including cleanliness, pests, and security concerns, are not reflective of our standards. We take your feedback seriously and will be addressing these matters to improve both the guest experience and the safety of our property. While we understand your decision to leave, we would welcome the opportunity to provide you with a better experience should you choose to stay... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.