This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
inexpensive, but I could not believe there was not an in-room coffee pot. No coffee pot in the lobby either.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We’re glad you found the accommodations budget-friendly and appreciate your perspective on the amenities offered. While there isn’t a coffee maker provided in the rooms or lobby, we aim to provide comfortable and practical spaces to meet the needs of extended-stay guests. Your feedback is valuable as it helps us evaluate ways to enhance the experience. We hope to have the chance to welcome you again and offer an even more enjoyable visit. Sincerely, Hotel Mana... read more
Sleep well
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We are pleased to know your visit included moments of comfort and rest. At the same time, we are sorry if any aspect of your stay fell short of expectations. Your input is important and helps guide ongoing efforts to enhance the overall experience. We look forward to the chance to welcome you back and provide an even more pleasant and seamless visit in the future. Sincerely, Hotel Management
Dirty roach invested Roach interested and looked line it had not been cleaned in several months.
Business response:
Dear Guest, Thank you for your feedback. Please accept our apologies for not meeting your expectations during your visit. We sincerely apologize for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. We understand this is unacceptable and falls short of the standards we aim to provide our customers. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are ta... read more
Literally couldn't even check in. Called ahead, told them I would be late, was guaranteed they would take care of me. Then I get there and nobody is at the desk. So I call the number on the slip, and they tell me I missed the check in time. I call back the next day for a refund, they tell me I can't get a refund because I was checked in. This is ridiculous. The hotel is horrible.
Business response:
Dear Guest, Thank you for your feedback, and we’re genuinely sorry to hear about your disappointing experience. We understand how frustrating this situation must have been, and we apologize for any inconvenience caused. Please know that we are reviewing this matter internally to ensure appropriate steps are taken and prevent such issues from repeating. Your satisfaction is important to us, and we are committed to improving our services moving forward.Sincerely,Hotel Management
Roaches in the room, trash left everywhere when checked in, terrible smell, unfriendly guests, dirty stained bathroom. We left
Business response:
Dear Guest, Thank you for taking the time to share your experience. It is unacceptable that your stay was far from what you should always expect from us. The conditions you described are deeply concerning and fall short of the environment we are typically known for. Your feedback will be addressed with the appropriate teams to ensure corrective actions are taken. We also regret that we were not able to follow up on your concerns before your departure. Guest comfort and cleanliness are top priorities for us, and your comments... read more
The room has sensor lights, so they turn on when you get up out of bed. As I did, and the lights came on, I saw at least 10 roaches scatter throughout the room. When I tried to call down to the front desk, ofc the room phone didn't work. Then when I went to check out the girl at tue front desk was super non chalant about the roaches and phone issue. They should have refunded my stay, but that didn't even cross their minds as an option.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely regret that cleanliness concerns and technical issues impacted your stay, and we apologize for any discomfort you may have experienced. We understand how frustrating it must have been to encounter a malfunctioning room phone and the response you received during this time. Your concerns have been escalated to the appropriate team, and we are actively working to improve our procedures and guest support moving forward. Furthermore, we have verified that there were n... read more
Son was sick from smoke on 3 floor
Business response:
Dear Nathan,Thank you for sharing this concern. We regret to hear that your son was affected during your stay and understand how distressing this must have been. Guest well-being is of utmost importance, and we take matters involving air quality and comfort seriously. Your feedback will be addressed with the appropriate teams to ensure such incidents are thoroughly investigated and prevented moving forward.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.