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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed! It took a long time to be greeted even after dialing the number for service. Once greeted it was discovered that the room wasn’t ready at 4pm with check in being at 3pm. The desk clerk stated “no one wanted to clean rooms”, she had on gloves as if she had been preparing rooms. The room was clean but there was no bedspread on the bed.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbances you experienced during your stay, including the noise from the industrial washers and the behavior of neighboring guests. We also regret that the breakfast did not meet your expectations and that your room did not meet the cleanliness standards you deserve. Please know that your comments are being reviewed to ensure we improve in these areas. We hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Managemen... read more
The building hallways smell like people have been smoking there every day for 10 years. Bathroom vanity & bathtub has burn marks from people cooking drugs.
Business response:
Dear Michael, Thank you for sharing your feedback. We are truly sorry for the challenges you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we regret that the issues with the hallways and bathroom did not meet your expectations. Your comments have been shared with our team, and we are committed to improving these areas. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
If it wasn’t for the staff here, the place should be shut down. The staff at the desk were extremely friendly and accommodating but……the building smells like smoke, there is noise all night, and you will not feel safe there
Business response:
Dear Andrew, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please accept our sincere apologies for the inconvenience you encountered during your visit. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hot... read more
You should remove this from your web site, I checked in left in 10 minutes after realizing it’s extremely dangerous. My sincere advise not to stay there.
Business response:
Dear Krishnarao, It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your safety and satisfaction are our top priorities, and we take such feedback seriously. It is never our intention to disappoint a guest, and your input is very important to us. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Do not recommend Horrible. Dirty. Fire alarms went off 6 times first night in the middle of the night and twice the second night. All other occupants live in the hotel. Do not recommend.
Business response:
Dear Megan,Thank you for your feedback. We apologize for the disruptions and concerns you experienced during your stay. A peaceful and clean environment is essential, and it’s regrettable that your experience fell short. Please know that your comments are being reviewed as we work diligently to address these issues and ensure a more comfortable stay for all our guests.Sincerely,Hotel Management
The toilet seat was broken and just slid to the side. Wasn't very clean. There was no remote for the tv and no staff around and the front desk was closed so couldn't even use the TV. Had to wait for staff to take a personal phone call before they could check us in.
Business response:
Dear William, Thank you for sharing this feedback. It’s concerning to hear about the issues you encountered, and we apologize for the inconvenience this caused during your stay. Your experience does not reflect our usual standards, and each point you mentioned will be addressed with our team to prevent future occurrences. We appreciate your input and hope to provide a better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.