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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is never any staff to answer question or the phone had to wait 47 mins just for the attendant to come to the desk to check me in. Then they did not give by identification card back until I was finally able to get ahold of an attendant until the next day.
Business response:
We are disappointed that you had a negative impression of our staff. We work hard to deliver a great guest experience and we’re sorry we let you down during this stay. We hope you’ll think of us the next time your travels bring you in the WoodSpring Suites HOTEL area to give us another chance to deliver a much better experience.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Did not smell good at all and all kinds of bugs in the room. Cigarette burns everywhere. Great location, but horrible experience. Staff was very nice.
Business response:
We deeply apologize that you experienced issues with pest sightings and also unpleasant smells, Jeremy. Our main goal is to always provide a clean and comfortable experience to our guests and we are so sorry that this didn't happen during your stay. We take any sightings of pests very seriously and will address this problem immediately. Again, we apologize for any inconvenience that this may have caused.
Business response:
Hello Bobbie. Thank you for rating our hotel. We hate to see that your stay was not a great one but appreciate you for letting us know how we are doing.
Dirty Room with bugs! The hotel was very dirty and it looked like no one had cleaned under the bed and chairs in weeks! The bathroom was dirty and had stuff staining the walls. Also the rooms had many bugs!!!
Business response:
Hi Mark. Reading that you did not have a clean and comfortable stay is not the kind of experience we wanted you to have. We also take any reports of pests very seriously and will take action to make sure that we address and resolve that problem.
Worst $150 a night hotel I have ever stayed in The rooms and hallways are linoleum tile. We were on the second floor and you could hear every single foot step in the entire building. Whoever was above us on the third floor was walking all night long and even sounded like dragging furniture. Our sheets were wrinkled and I questioned whether or not they had even been changed. Needless to say I got very little sleep during my stay due to the noise and a general feeling of not being safe. yes, I had read the reviews after bookin... read more
Business response:
Oh no, Patricia! We deeply apologize that you experienced disruptive noises that prevented you from having a comfortable nights sleep. We hate hearing that we did not deliver an exceptional experience and that we fell short during your time with us. We take the feedback that you give us very seriously and use it so that we are able to improve and deliver a higher level of quality.
Business response:
We are so disappointed to see that you did not enjoy enjoy your stay with us, Keith. Thank you for taking time to rate our hotel.
Not recommended! When we arrived, police were at entrance investigating what appeared to be a shooting. Hotel is more than a 20 minute walk to arrowhead stadium, so we ended up having to drive to stadium and paying $40 for parking. Room is very sparsely decorated and only double bed, not a comfortable bed. Hotel was not clean. Towels and comforter on bed were stained. Saw a guest that appeared to be on meth and smelled what I think was either pot or vaping smoke in hallway. Will not stay again and do not recommend
Business response:
So sorry to hear about all of the disappointing things that happened during your visit with us, Diane! I know that you planned your stay in hopes that it was conveniently located and also provided you with a clean and comfortable stay. We deeply apologize that we missed the mark in these areas and will address the issues that you mentioned above to improve the experience for any future guests.
MUST LOVE CATS Just stayed at this hotel as a convenience to access the Chiefs stadium. Location was great to the stadium. Upon check in, front desk gentleman was available after I called the number and then he answered from another area and then came to front desk. Upon checkout (8am on Sunday) the front desk window was drawn and closed. I had some complaints for the front desk but no one was there. Knowing this is an extended stay, we expected the normal routine of regulars.. where they are comfortable behaving as though t... read more
Business response:
Hello Charla. Thank you so much for this detailed review of your stay with us. It is so disappointing to read that your stay was not the pleasant and comfortable one that we intended for you to have. We also apologize that you experienced offensive odors and that it impacted your experience with us. We are always striving to improve and will use your feedback to help us do so. Thank you again for taking the time to rate our hotel and best wishes in all of your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.