Extended Stay America Select Suites - Kansas City - Stadium

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

Thank you for your feedback, Melaine. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests, Amy. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels. 

Business response:

We deeply apologize for any issues that you experienced issues with the customer service, overall cleanliness and the elevators during your time with us, Catrina. Our staff works hard to address and fix these issues as soon as they are made aware and I am so sorry that this did not happen for you. We will make sure that we reach out to the property so that we can make sure they are aware of the impact this had on you and our other guests. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate... read more

Business response:

Please accept our sincerest apologies for the problems you experienced with the WiFi and customer service, Catrina. We strive to deliver a superior customer experience and we can't apologize enough that this did not come across. We will address your concerns with our internet provider as well as our front desk team to ensure that these issues are corrected. Thank you for letting us know how we are coming across and we wish you all the best in your future travels. 

Business response:

Thank you for taking time to review our hotel, Heriberto. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.