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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The truth about Hotels .com As soon as I laid down on the bed I began to feel itchy and started to turn red. I was not able to breathe and my skin had raised bumps on it . I took a quick body shower Then ran to Walmart to purchase what I needed. By the time I figured everything I spent to stay for one night. Hotel plus medicine for the itchiness and Dr appt Monday morning. The total was 235.68. And all you offered me was a 25$ voucher. Not Only was the customer service horrible the actual accommodations cost me: Peace of min... read more
Business response:
We are saddened to hear of your experience and it is shocking to hear that this was your encounter. Our intent is to provide excellent accommodations and great customer service and we apologize if we failed to exceed your expectations, Kim. We are never happy to hear that your stay was less than perfect and will address this at the property level. We wish you all the best in your future travels.
We choose not to stay here when we walked through the door we were greeted by a roach at the front desk. 😡😡😡
Business response:
We are so sorry to hear that you were left with such a negative impression of our hotel without even staying with us, Tamika. I can assure you that we are working hard to address and fix this issue with the property so that we can give each and every guest a truly exceptional experience.
Bugs everywhere in room turned around and left, also seen stained sheets
Business response:
Hello. We deeply apologize for the issues that you experienced associated with the pest sightings. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback.
Do not ever stay at this hotel even if its your last resort, we would have been better sleeping in the truck. It was dirty, we and our friends who also had a room saw bugs. I pulled the shower curtain and there was a dirty wash rag from the prior visitors. And we never got a wink of sleep due to the person above us pacing all night and dragging the chair around. Not sure if it was the drug dealers headquarters or an all night brothel. Yes we called the number they gave us if we needed anything (because the front desk closed ... read more
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel, Jules. After reading about all of the inconveniences with the shower and problems with the bugs - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned above to make sure we create better guest... read more
Uhffy. 7yggg uuu
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
I do not like bugsssssss there was bugs ..... I will never go back 800$ an now gotta trow all my things away becouse of bugs
Business response:
Thank you for your comments, Jamie. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
No thank you, Never again They have bugs, it was a roach in the tub!!!!
Business response:
Thank you for letting us know of an insect sighting. We take this very seriously and we are so sorry for disappointing you as we handle this situation. We appreciate hearing from you.
Business response:
Thank you for taking the time to provide us with your review. We are so sorry to see that you did not enjoy your experience while staying with us. Best wishes in all of your future travels.
Business response:
We are glad our accommodations met your needs during this stay. Thank you for the good rating.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.