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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont stay here Bed was cheapest walmart type quality ever, hotel smelled terrible saw multiple bugs
Business response:
Thank you for your review. I am so sorry to hear that your experience was not the exceptional one that we intended for you, William. I can certainly understand your frustration regarding any issues with the bed, along with pest sightings, and I am so sorry that this impacted your stay. We are constantly striving to give guest the best experience and your feedback will help us do that. We would love the opportunity to show you a much better experience, and hope that your future travels are wonderful ones.
The hotel literally put us in a room that not only had bed bugs but roaches everywhere. Not very happy at all!
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Call the Health Department ROACHES EVERYWHERE The stay was horrible. There are pictures available for everyone to view the filthy hotel. There were roaches everywhere. The hotel staff was unavailable to take guest complaints. Pam was available to deny everything.
Business response:
Thank you for your candid feedback, Micole.I can't tell you how truly disappointing it is to see that your stay was less than perfect due to the issues with the pest sightings. We take pride in providing a high level of customer service and hospitality and we are so sorry that this is not what you received, Micole. We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates. We will work with our pest control provider to service the property as well as o... read more
Incredibly friendly staff. Very low class clientele. Bugs. This is one of those places that people live in full time.
Business response:
Thank you for your candid feedback. We are happy to see that you enjoyed our super friendly and helpful staff, but we are so sorry that you experienced issues with the pest sightings and other guests. We can assure you that we will address the concerns regarding the possible bug sightings with our pest control provider for immediate action. Thank you for allowing us to host you, and we wish you all the best in your future travels.
Horrible Place Not so good. First, check in took around 15-20 min. Staff blame it on a slow computer. I got to my room., just to find a young couple in their underwear. I called the front desk immediately. The lady apologized. I got a couple of hours of sleep. I decided to get back on the road earlier. At check out, the staff was hanging out outside. I had to use the phone to get the operator and let them know I was checking out., the younger lady told me to throw the keycards thru the office glass. I was walking towards my ... read more
Business response:
Thank you for your candid review. We can't apologize enough that you experienced issues with checking in and out, along with the your room being occupied upon entering. We are so sorry for any inconvenience that this has caused, and can assure you that we will address these concerns with our team at the property.
Horrible stay Almost witnessed a stabbing in the parking lot. Smoke alarms going off at all hours of the night. Had to call the front desk 3x to get them to turn off the alarm. I was also charged twice. I will be disputing all charges with my bank. This was beyond unsatisfactory
Business response:
Thank you for your review, Andrew. We are so sorry for the experience and that you encountered so many troubling encounters. We can't apologize for the alarm interruptions, billing issues and trouble reaching the front desk. We also are extremely shocked to hear of the incident that you witnessed as the safety of all our guests are top priority. We will reach out to the property directly to look into this further so that we can ensure that these issues are addressed for all our future guests. Thank you for allowing us to hos... read more
This place is very nasty infected with cockroaches from the bathroom to the sink to the bed to the fridge.. The mattress was also infested it smelled so bad I got sick started throwing up I ask for a refund they would not give me the corporate number.. just nasty the worst hotel I’ve ever been too.. I asked for a blanket they told me I was only allowed one. I also have pictures and videos of the roaches I had to throw away all of my food just nasty.
Business response:
Thank you for your feedback, Jay. We can't tell you how disappointed we are to see that you experienced issues with possible pest sightings and overall cleanliness. We work hard to address these concerns as soon as we are made aware and we can't apologize enough that this did not come through. We will make sure that we address these issues with our housekeeping team, as well as our pest control provider for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels... read more
My husband was on a last minute business trip and needed a room.
Business response:
Thank you for taking the time to review your recent stay at our hotel, James. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
My son has been waiting over an hour to check in, then gets a key and it doesn’t work. So he’s back to square 1, still not in his room and he was told he had to put a100$ deposit down. This was not listed in the reservation
Business response:
We are so sorry to see that your son experienced such long check-in times, along with problems with the key and not being aware of our deposit. We can assure you that we will address these issues with the team at our property for immediate action and resolve. Thank you for taking the time to share your feedback, and we do wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.