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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN Would not stay here ever again . Paid over $80 for one night . Room was dirty , key card didn’t work after hours once front desk people were gone . Used the phone in lobby and called the number posted for emergencies and after hour problems . Waited on hold for over 30 mins and ended up hanging up. Had to wait for someone else to leave to be able to get in . Hallways smelled horrible . People were noisy the whole time , but it got worse when the front desk people left . The guy at the front desk was rude and sarc... read more
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit, Amy. We know how heavily of an impact issues like, unpleasant noise level, offensive odors and cleanliness - can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify our pest control provider and front desk staff of the issues that you reported for immediate action and resolve. Thank you for letting us know how we are co... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I was put in a dusty room with blood in the shower. Nobody wanted to talk about it
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness, Yogie. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Brenda. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The bed was too small. There was no housekeeping service. There were people in and out of the building all hours of the night.
Business response:
Thank you for taking the time to review our hotel, Deyanna. It is so disappointing to see that we did not exceed your expectations because of our housekeeping schedule, noise disruptions and discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
The 1st room they gave me was already taken, as in someone was in it. The second & third the key wouldn't even open the door. The halls stank & there were people laying all over what would be the lobby floor. I asked for a refund & am still waiting on that. While I never seen the inside of a room the rest of what I saw was disgusting.
Business response:
Thank you for sharing your experience with us, Lisa. We are terribly sorry for the issues that you encountered with your room and for any inconvenience that this caused. We will make sure that we reach out to our front desk staff to make sure that the proper procedures are being followed to prevent these issues from happening to any of our future guests.
No person working to check in ...Robbery...Stink I arrived to check in at 11:00pm. No person was there. They had a phone to pick up to ring simeone to come check me in. It rang forever. Nobody ever came. Meanwhile, three guys got off the elevator wearing hoods and went out the back door. Then another guy came off the elevator and ran up to me franticly telling me he just got robbed by the ither three. The front desk area smelled like smoke and marijuana. I left .
Business response:
We're sorry to hear about your difficulty reaching the Front Desk, Rich. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We also are terribly sorr... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
The girl at front desk was rude and very unfriendly. She seemed very bothered she had to get off her cell phone e to help me. Another employee walked up and did not say hi or even smile. The room, well, I might as well rented an ashtray. It clearly was NOT cleaned because there was dirt on the floor and on the tables. I didn’t want to touch anything. I turned on tv with a washcloth. When I asked to switch room I was told they are all smoking too A. I left before I was there thirty minutes. I didn’t ask rude girl for refund b... read more
Business response:
On behalf of our entire staff here at WoodSpring Suites, we sincerely want to apologize that you experienced so many issues during your time with us. We know how important your time, peace and feeling at home is during your travels - and we are so sorry that none of this came through during your stay. We strive to provide each of our guests a high level of hospitality and customer service and it is extremely disappointing to see that this is not what you received. We will make sure that we reach out to the property so that t... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.