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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All the workers and employees smoke meth with the guests that stay in the roomsI witness it with my own eyes you have two old ladies that work the front desk that smoke meth in a young white lady that also smoke meth
Business response:
Thank you for your review. We are absolutely shocked to hear of your concerning allegations. We have a zero tolerance for such behavior and will follow-up with the property to further investigate.
Business response:
Thank you for taking time to review our hotel, Emily. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The property looks not well maintained and very shoddy. The check-in process was slow and outdated. Took forever just to check into one room. We booked two double beds online and it turns out they only had a single double bed left but charged us more then what I had booked for online. When we got to our room the bed was tiny and horrible looking. A pullout couch would’ve been a better bed. We ended up going back to the lobby and just checking out right away. We would rather try our luck finding another hotel then staying at ... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
We didn’t even stay longer than 5 minutes before nope-ing out and finding another hotel. The room was a dorm-like studio and fine, but the whole place had awful smells and something in the air that made us lightheaded in minutes. We were warned our car would be broken into, and the desk service had very limited hours. Recommend going anywhere else.
Business response:
Hello. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
BEYOND DISAPPOINTED I go to check in and the front desk agent tells me she dont have a room for me! I made a reservation 2 days ago! We are from out of town with my 18yr old son and 3yr old daughter with NO ROOM! I thought we were going to have to sleep in my truck. Thank god we ended up finding a room. This was the worst experience EVER.
Business response:
Thank you for sharing these details of your experience, Tamra. Please accept our sincerest apologies that you encountered issues with the reservation due to room availability. This is never our intention, and we just hate to see that this happened. We are terribly sorry for any inconvenience that this created and will work hard to improve the overall guest experience moving forward.
Horrible It was horrible! The whole hotel smelled like pot/weed! Our room was very dirty and the beds were like cots! We left and went to a different hotel and when we left at there was no one at the front desk and the window was pulled down and closed
Business response:
Thank you for your review. We are so sorry that you encountered issues with the cleanliness and any unpleasant odors, Benjamin. Our staff works hard to ensure that they follow a rigorous cleaning schedule, and we are so disappointed to see that this did not come across. In our effort to be the best for all our guests, we will use your feedback to help us improve. Thank you for allowing us to host you and we hope that your future travels
Did like the full fridge . Beds were uncomfortable. Roaches and ants. People up all night slamming doors and hanging 9ut outside
Business response:
Thank you for your review. We are so sorry that you did enjoy the exceptional stay that we intended for you and would love an opportunity to show you a much better experience the next time you are in the area.
Business response:
I am so sorry to hear that your experience was not the wonderful one we intended for you. Thank you for rating our hotel.
No I will NEVER stay again! Young lady at check in was seemed really annoyed that I was there. Walked in the hallway and could smell cigarette and pot smoke really bad. Got into room and real heavy odor of pot smoke in the air. I drive truck for a living can’t be around pot. Had ashtrays in the room I thought was nonsmoking. Lights didn’t work in the bathroom. Lights over bed wouldn’t come on. Go to check out at 7am and nowhere to leave cards.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review, Shane. We have complete confidence that this was an isolated event and will do our best to deliver a much bette... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.