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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hated everything employee ran to gas station during work hours had to wait over 45 minutes to be told a room we reserved was not an actual available room. Security person with bullet proof vest standing in parking lot talking with losers drinking and shady people going in and out constantly . Very scummy hotel and maid looked high .
Business response:
Thank you for the details. We appreciate knowing how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are so sorry we disappointed you.
Room smelled like cigarettes & something trying to cover up the smell.
Business response:
I'm so sorry to hear about this. There's almost nothing worse than smelling smoke odors when these are unpleasant to us. Thank you for taking time to let us know how we came across to you so we can address the issue.
We were moved to 3 rooms before they put us in one that was fairly clean with towels & sheets on the bed. Halls look like they hadn’t been cleaned in days. Staff tried to be helpful with what they had to deal with. Dog barked in room next to us all night. Place smelled like smoke. Tiny double beds....felt like staying in a dorm room. Booked because it was close to Kauffman Stadium but still ended up driving to the game because the area isn’t the nicest. Would not recommend for anyone....will NEVER stay there again!!!!😡
Business response:
Thank for your patience with these room changes. I'm so sorry for these great inconveniences. We appreciate hearing from you and so wish your whole stay had been more pleasantly memorable.
Everything smelled awful like smoke. Nothing was clean.
Business response:
Thank you for your review. We are so sorry to hear that you encountered some offensive odors during your stay. Thank you for letting us know. We apologize for this great inconvenience and for the bad impression we made on you. Best wishes in your travels.
The smoke smell in the hallway and inside the room was overwhelming. Ours was supposed to be a non smoking room but the whole place just reeks of smoke. Definitely not clean. The gentleman working the front desk was very nice and helpful. I give him 5 stars but the hotel needs help.
Business response:
Oh no....we are so sorry we disappointed you. Thank you for mentioning our friendly staff. They work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
This place is a boarding house. Full of addicts and disabled. Roaches ran ramped while people blasted music and smoked cigarettes throughout the building. Had to change rooms 3 times bc they all smelled like senior citizen reading of fecal matter and urine.
Business response:
We are terribly disturbed to read that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
This was the worst experience I have ever personally had at a hotel. Somehow it took hotel staff an hour to get us checked in. There was no entry room or chairs whatsoever to rest in while we waited either. It was literally just a hallway with one check in counter. After being on our feet for hours we were greeted at the hotel by a line out the door. It was taking the check in person a good ten minutes for each customer to check in, even though we had already done everything early online. While we were waiting in line, a cou... read more
Business response:
Thank you for your feedback and for mentioning our super clean room. You are right that guests can choose which amenities to include and which not to, this does help us keep our rates affordable. I'm so sorry to hear that you were not aware of our limited amenities. This would be a bit surprising and I'm sorry you were disappointed because of this.
No more of my money Long check in time. And after us was a line going out the door. Either washing machine or dryer was out so a minimum of towels. Shower valve incorrectly installed. Got fairly warm water at night, even worse the next morning. Elevator floor with trash. And I saw hotel workers use so I know they knew the condition. Better hotel in Cleveland OH a few weeks ago. Bigger bed, better amenities and cheaper by $20. Location great, but not again.
Business response:
Thank you for the details about your stay with us. We are so sorry it was not the wonderful one we intend for guests. We will certainly use your feedback to help us improve and hope you'll consider stopping by to see our changes.
We booked the property to attend the Royals ballpark. However, it was not accessible via walking even though the property markets itself and jacks the price up for the ball game. Checkin was atrocious. Two couples left because their room smelled like smoke ... as for amenities, for 120 a night ...sheets were itchy, room smelled mouldy, no ice machine, no hair dryer, one plastic cup, terrible towels, ... we were very unhappy with our entire experience. Would not stay here again.
Business response:
I'm so sorry to hear that our accommodations were not to your liking. Thank you for the feedback.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.