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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Before I got to the property I tried to call three times just to let them know I was going to arrive a little after 7:30. The first call was answered. Once I told the girl what I was calling for she cut me off and told me to hold on. I waited on hold for ten mins then the line got disconnected. I called back she didn’t even answer this time just picked up the phone and put it directly on hold. I waited another ten mins then the line was disconnected again. I called for the third time and she didn’t even answer the phone. I g... read more
The staff at this hotel seemed more interested in their personal issues than they did helping us try to check in. The front desk staff left us waiting in the lobby for 20 mins while he helped what looked like a drunk or strung out lady of the night into the hotel. The encounter with the hotel staff was enough to leave and drive to another hotel instead of staying there. The front desk had bugs crawling over it. I don’t see how this establishment is in business.
Business response:
Oh no! I'm so sorry to hear about this. I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best wishes in all your future travels.
Very disappointing. Lobby closes early and doesnt open until 8 am and cant get in touch with anyone. Booked a room for 4 people. Only 2 towels were given to us (which were dirty) and when I went to get more the lobby was already closed.
Business response:
We are so sorry you were disappointed with your stay. Your descriptions are far from what we intend and we are sorry we let you down.
Business response:
We are sorry you did not enjoy your stay with us.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
The front desk staff had poor attitudes when trying to collect the towels and bedding. They acted like they were doing me a favor. The room door key could open other guess doors. We slept with a chair behind the door. The face bowel inthe bathroom was clogged when we checked in. The water in the tub stayed in the tub when we took a shower. When we checked in the hotel should have told us we had to pay a fee for extra change of bedding and towels. I had to pay an extra $20 for this. We dropped the bedding and towels down at t... read more
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware, a coffee pot, etc.). Not every guest desires the same amenities and by allowing guests to choose and only pay for the amenities they want, we are able to keep our rates affordable. We are sorry that was not what you expected and was an inconvenience during your stay. We're so sorry we disappointed you and we wish y... read more
The entire hotel smells like marijuana, dirty room As I was checking in at the front desk, I smelled marijuana! as I was in the elevator, the smelled became stronger, and as soon as I entered my room it almost choked me. I requested for an extra pillow, and I was told (very rudely) that "we do not give out extra pillow" Next day I went to the front desk to request my room to be made, and asked for some towels, I was told I had to pay $10 a day for towels and the hotel do not make the room, If I pay $10, they would provide be... read more
Business response:
Thank you for sharing your comments. As you've noted, we keep things simple and our rates affordable with guests only paying for the amenities they want to use (like daily cleaning, linen changes, and limited Front Desk hours). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
stay cancwelled rooms smelled of pesticide want my money back somebody was to call me today
Business response:
I'm so sorry to hear this. Has your billing situation been resolved?
Worst experience ever with this hotel. Unless you are sleeping only one night. Its best to choose another hotel. No service is provided to your room, no breackfast, nothing then smoke ...
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.