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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel. We are sorry you did not enjoy your stay with us.
Fire alarm went off 5am in the morning 2 times, pillow case dirty and no more pillows , no shampoo i had to go down stairs to get items . No pool, balcony, or ice machine. Will never go back.
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
Hated the place. Bad people hanging around all over the place. No security. No amenities. Not ever again!
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
DO NOT STAY I would never recommend WoodSpring Suite to anyone. Once we checked in I went next door to the convenient store where I was told by the guy at the register that if you are staying there, we will see a lot of you. He was correct. The room had no cups, no plates, no pots no pans not even plastic ware. Keep in mind this is a suite with a Frig, stove, microwave and cabinets. so I had to go back and buy cups, paper plates and plastic ware, he laughed. after taking a shower I discovered that the towels were like shop t... read more
Business response:
Thank you for this valuable feedback. We are so very sorry that you were not expecting our unique amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We offer additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests enjoy a cus... read more
Unfortunately, the visit was not very pleasant. First, the female at check in was on her cell phone the entire time, on face time. Next, she took a photocopy of my license and filed it in a cabinet. She said that was standard policy and if i didnt, my 12 yr old daughter and I, would not be able to stay there. If it wasnt 10:30 pm, i would of gone somewhere else.
Business response:
Thank you for your feedback. We are so sorry that our check-in process was inconvenient for you. That’s not at all what we intended for you and we apologize for the unpleasantness.
Business response:
We are so sorry you were not pleased with your stay.
I make Reservition for three night I stay one night and they say they will return for my tow night throw expidia
Business response:
Thank you for this feedback. I hope your situation has now been resolved.
Horrible customer service - Theft of money We weren’t even allowed to check and were let into our room. Since we got there after midnight they turned us away, then still charged us for the reservation.
Business response:
Thank you for sharing your experience. I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I trust your billing situation has now been resolved to your satisfaction.
Upon arriving the computers were down and she gave us a room and stated that she would call when registration forms are ready never heard from her, the bed needs to be replaced and it would not hurt to have extra pillows and the lights above the bed would come on every 2 hours and we would have to get out and turn them off, the hallways were noisy and loud and it would be nice to have hand and bath soap in room.
Business response:
Thank you for your thoughtful review and insights, Allen. We appreciate knowing how we're coming across and we hope we can earn your recommendation.
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.