This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was broken during the stay and on the 4th floor. Also, the stairways were very dirty as if they have never been cleaned. Outside at night there were so many people loitering in the parking lot, unsure if they were guest or just random people passing by and hanging out. So, for not much more money you can stay at several other properties nearby and it's much cleaner, safer, and shows a little more pride in ownership. I won't stay here again.
Business response:
Dear Michael, Thank you for your feedback. We regret that your stay was impacted by the elevator issue. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. Your concerns regarding cleanliness are being taken seriously, and we will address these areas to ensure a better experience for our guests moving forward. We appreciate your comments and are committed to making improvements. We do hope you will consider giving us another chance to show you the hospitality for... read more
Dirty, smelly, roaches and questionable individuals haning around the entrance. Fire alarm went off 2 if the 3 nights we stayed at 11pm and 3 am. Wul never stay again
Business response:
Dear Rakesh, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We also regret that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. Your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hot... read more
The elevator broke while visiting and staying on the 4th floor! The entire place had a horrible odor and gave the appearance it had not been cleaned in years! The room itself was “ok” the bed was not comfortable. Not to mention the vagrants all hanging out in the parking lot and near the entrance. I didn’t know if I would get robbed or propositioned! I would NOT recommend you stay here unless you are a smoker and you enjoy the stinking of smoke, fried food, and mold! Please do better !!!
Business response:
Dear Michael, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your stay. The issues you mentioned, from the elevator to the cleanliness and overall atmosphere, are certainly not reflective of the standards we strive to maintain. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We appreciate your patience and hope to provide a better experience in the future.Sincerely,Hotel Management
Worse experience
Business response:
Dear Celeste, We sincerely apologize for your recent experience and appreciate you sharing your concerns. It’s disappointing to hear that we did not meet your expectations during your stay. We strive to provide a comfortable and enjoyable environment for all our guests, and your feedback is invaluable in helping us improve our services. If you would like to share more details about your experience, please feel free to reach out. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
I had a reservation for Friday I arrived at the location it was closed!!! No staff at all to explain or anything ! I have proof with a sign that it said it sold out !!!! So I had to look for a new hotel really bad service if they had sold out they just could of text me email me letting me know it’s sold out and I called to ask for a refund and they still have to investigate !!!!! Do not book here !!!!!!!!!!!
Business response:
Dear Krystal, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Holy smelling rooms toilets not working right use condom left in trash can outside look nice but inside was a totally different story very nasty and dirty
Business response:
Dear Malissa, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also addres... read more
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.