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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is good, but the quality of the service and the conditions of the facility are terrible. The building looks new in the outside and but is seems to be falling apart in from inside out.
Business response:
Dear Maria, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members to ensure we are well-poised to serve you in the future. Considering our convenient l... read more
It’s the epitome of the roach motel. There were so many cockroaches especially when getting up in the night to use the bathroom. I had a terrible time trying to sleep. I mentioned it to the management and they assured me they would spray the room. I arrived back after working my job as it was a work trip only to find bugs crawling across the floor upon my arrival. Hotel and others for a 25 mile radius were sold out or had a room for 500 bucks. My budget meant I had to stay another night which I dreaded the idea. Would have h... read more
Business response:
Dear Kenneth,We have contract with professional pest control company . They came and sprayed all our rooms not just yours. If you like to I can email you the invoice that they send to me. I hope you give us another opportunity to serve you. Sincerely GM Extended Stay America
Dirty. Roaches all over my room.
Business response:
Dear Jose, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We hope you consider this an isolated incident and return for another stay.Sincerel... read more
Bad no heater, no coffee, roach in room
Business response:
Dear Carlos, We apologize for the discomfort and inconvenience you experienced during your stay. Your feedback regarding the heater and cleanliness issue is concerning, and we take these issues seriously. It's important to us that our guests have a comfortable and pleasant experience, and we regret that we fell short of meeting your expectations. We will address these concerns internally to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Since... read more
Business response:
Dear RickyThank you for taking time and let us know about your stay. Regard GM
This property manager was completely unprofessional. The hotel gave me less than 12 hours of notice that the whole hotel would be evacuating for 4 hours to spray for bugs. I am from out of town working overnight shifts and would be sleeping when they wanted me to evacuate. The manager responded with only one solution, i was told to find another hotel and check out of his hotel. He then continued to be rude and then decided it was appropriate to call me gay in front of other hotel guests. It was utterly disgusting how he beha... read more
Business response:
Dear Joe I am sorry you misunderstood the situation. We have to spray all our rooms due to insect problems. The issue was the language you used in front of other guests and their kids. I apologize to my guests for the language you used . They were my witness and saw . Regard GM
Roach motel Place is infested with roaches Tv does not work. No one was at front desk. Weak water pressure. The hotel should be fumigated
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. Your feedback is important to us, and we will use it to improve our services in the future. W... read more
Don’t book here. Room was roach infested. Facility would not change rooms.
Business response:
Dear Maritza, We take comments such as this seriously, so we thank you for leaving your feedback. We are sorry about the issue in your room during your visit. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.