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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Robert,Thank you for taking time and writing reviews. We try.to improve our service. We are looking forward to serving you for next visit to Lake Worth. .
The office staff were nice. Opened the door and the roaches ran. Staff responded quickly to come and spray. But yuck! Motion detectors in the room were situated so that every time you moved in the bed they went off. Not a good nights sleep.
Business response:
Dear Guest,Thank you for taking time and writing review. Motion detectors, we can turn off manually.Sincerely GM
People hanging out and drinking in the parking lot, people coming in and out of the property. No staff available at the desk to attend guests with check in process, had written messages taped on glass with a phone number to call for assistance.
Business response:
Dear Esther,Thank you for letting me know about your experience, your feedback provided to us is greatly appreciated as we strive for excellence in customer service. We hope you will give us another opportunity next time.I am very sorry that you experienced these issues as we discussed during your stay. I appreciate your feedback, as I am always looking for ways to improve our guest’s experience.RegardGM
It blew
Business response:
Dear MICHAEL, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management
There are cockroaches in the building and it’s more than a few ranging from all sizes
Business response:
Dear James, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the issues with your suite and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we do everything possible to discourage the presence of the pest mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We... read more
Dont waste your time or money. Worst experience i have ever had dirty ROACHES, Bed smelled like pee. Staff was alright but acted like didn't want to work. But nice once when you talk to them. Hallway smelled very bad just was the worst experience i have ever had. But the manager was cool. Real professional
Business response:
Dear Ernest, It is very concerning to read about your disappointing experience with us. What you've described is far from the standard we aim to provide our guests, and we sincerely apologize for the inconvenience you faced. Our team is committed to delivering a high level of cleanliness and comfort, and we have addressed your comments with our housekeeping team and pest control provider. We will continue working to ensure such matters do not impact future guests. We are committed to regaining your trust in our hotel, and we... read more
Roaches in the bathroom. Shower clogged, bad smell on hallways, dirty and smelly elevator with dirty carpet.
Business response:
Dear Guest,Thank you for letting me know about your experience, your feedback provided to us is greatly appreciated as we strive for excellence in customer service. We hope you will give us another opportunity next time.I am very sorry that you experienced these issues as we discussed during your stay. I appreciate your feedback, as I am always looking for ways to improve our guest’s experience.Best regards
The hotel did not have my reservation from Expedia and was not able to complete my stay, nor did i have a room.
Business response:
Dear Julie, We're sorry to hear about your reservation issue. Your experience is important, and we apologize for any inconvenience. While such situations can occur, we understand the frustration it may cause. We appreciate your understanding and hope to have another opportunity to host you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.