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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would give negative 5 stars if I could. We are a family of 3 from California that needed to stay in the West Palm Beach area for two nights. Everything that could go wrong went wrong. The microwave did not work. We called several times throughout our stay and they just said someone would come over to fix it. Never did. We bought a bottle of milk but with no way to warm it, we just left it in the room when we left. The kitchen was completely unstocked - no pots, pans, utensils, plates, spoons, knife, nothing. Literally they g... read more
Business response:
Dear Guest, We deeply regret the multiple challenges you faced during your stay and extend our sincere apologies. This falls significantly below the service standards we strive to maintain. Your feedback is taken seriously, and we are actively addressing the concerns raised with the respective teams. Also, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Your satisfaction is crucial and will assist us in our efforts to continually improve our ser... read more
Business response:
Dear Guest,Thank you for taking time and telling us about your experience. We are looking forward to giving us another opportunity to serve you. Sincerely GM
This property was rundown, smelled like they were trying to mask something with a cheap cleaner. I attempted to contact the property before writing this review but was unsuccessful with getting a response. I checked in late and although it didnt look like the best place mybson and inwere tired sonwe went to dinner and then came back and went to bed. About 5am my son woke me up and told me there were bugs crawling in the bathroom. I turned on the lights and cockroaches everywhere. Walls of the room, bathroom, everywhere. I ha... read more
Business response:
Dear Christopher, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dirty roach room The room was infested with roaches
Business response:
Dear Jessica, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Fire alarm kept going off in the early AM for 8 days. Place is infested with roaches. No one at the front desk most of the time.
Business response:
Dear Neill, Thank you for staying with us and sharing your experience. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. Thank you once more for your review and for allowing us th... read more
This was the second time they put me in room 129 and again I didn't sleep because there were roaches crawling up the walls and I was afraid if I laid down they'd crawl in my ears. I've stayed on the second third and fourth floors never saw a roach first floor roaches all three times I've been down there. It's unexcusable and my money should be refunded!
Business response:
Thank you for letting us know. We have prepositional pest control company comes twice a month and spry our room.
This property has roaches, roaches, roaches!!!!! The fire alarm went off at 2:05 am for the length of 20 minutes. The first desk closes at 8pm and the linen people told me that the alarm was set off by mistake.
Business response:
Dear Rhoedessa, Thank you for choosing us and sharing your feedback. We are sorry to learn about the cleanliness issues you experienced during your stay. We are committed to providing a clean and comfortable environment for our guests. Additionally, we apologize for any disturbance from the false alarm. We will address the issues with our housekeeping team and the maintenance to ensure this does not happen again. We genuinely value your feedback as it helps us improve our services. Thank you for bringing this to our attentio... read more
Business response:
Dear Ashton,Thank you for letting us know about your expertise.
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.