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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt like low income housing
Business response:
Dear Ron, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
The worst The room they gave me was not clean so they gave me another room but that room smell like roach spray and it was infected with roaches. This was the worst hotel experience ever. I wish I could get my money back from this place
Business response:
Dear Guest, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. If we can provide further insight, please reach out to us at the hotel. We hope this does not hinder your overall opin... read more
Not worth it This hotel is not worth the price. The walls are paper thin. I was serenaded by the guy snoring all night next door and by the people moving around upstairs after 1pm. It's right next to 10th Ave, so there was traffic noise all night. If you want any cooking utensils, you have to pay extra at the desk. The bed consists of a thin mattress with no box spring. Need I say more?
Business response:
Dear Guest, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for your difficulties with our service and the noise disturbances. We have discussed your comments with our team and will make changes to serve our guests better. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Found other people stuff in room leaving me to wonder if it was cleaned. Saw bugs in room and loud music at night . Homeless out and around property
Business response:
Dear Jamie, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
a lot of noise is heard, everything they talk and do in the continuous rooms is unheard, the area is not the best area and a lot of police activity, it doesn't even have a coffee machine
Business response:
Dear mauricio, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The fire alarm system is faulty and produced random false alarms (as described by an employee) in the middle of the night. The first night was around 4 AM scaring the crap out of me and my son. The second night was around 2 AM. The staff and management are aware of this and don't seem to care about getting it fixed. When I asked an employee how long this has been going on the reply was that they lost count. Of course, it was impossible to speak to a manager to resolve the situation. This is currently an unsafe property to st... read more
Business response:
Dear Mike, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. Thankfully, it was a false alarm, but we understand your frustration. We hope to offer you a more restful night's sleep on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.