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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property should be CLOSED. No more than 40 minutes into checking in ROACHES were EVERYWHERE. Not to mention all the drug addicts and drug dealers literally roaming the hallways and waking in and out the front door. I should have known better when I see the receptionist wearing GLOVES while checking in the guest. This place is not more than five years old and the owners should feel horrible that they keep this place running. $148 WASTED!! My fiancé and I was so upset we left IMMEDIATELY, when we tried to talk with manage... read more
Business response:
Hello, Daley. We're extremely disappointed to hear about all of the issues with the lack of cleanliness in your room. We deeply apologize for the issues that you experienced associated with the pest sightings. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback as we can use it to improve for all of our future guests.
This was by far my worst hotel experience ever and I travel around the world. With the drug deals in the parking lot, the vagrants loitering at all hours, the roaches in the room, the paper thin walls, the yelling and arguing all night...this place was a nightmare. I hope the corporate office sees this message and I hope they are ashamed of this place. My family didn’t feel safe and we got virtually no sleep overnight. Complete embarrassment to your brand. Expedia should also be embarrassed that they offer this hotel on thei... read more
Business response:
Hello. After reading about all of the inconveniences that you experienced - from the insect sightings, disruptive noises and not feeling safe - I truly do apologize that this was your experience with us. We strive to provide not only a clean, relaxing and inviting stay - but one that makes your time with us pleasant and comfortable. Based on your feedback this is not what we delivered and we have areas of opportunities that need to be addressed. Though hard to read, we need to hear how we are coming across to our guests so t... read more
People staying in the hotel was really scary doesnt want to get out of room
Business response:
Thank you for taking the time to review our hotel and tell us about your stay. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
The room had roaches really bad running across the floor, beds and countertops. i did not stay, i went down to the front desk where there were several guest complaining of the same issue. Not sure why the roaches because it did not look dirty. the might need to tent the building to get rid of it.
Business response:
We are so sorry to hear that this is the experience that you encountered during your time with us, Mike. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
This is a halfway house that masquerades as a hotel. I forfeited one nights rate because the place looked too sketchy to stay at with my family.
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Terrible stay My stay was very horrible I did not sleep for the two nights I stayed due to the fact that the people that was above me was making so much noise through the whole night I did not sleep for two hours and I gave a complain to get my money back and they said no because that’s not their problem so there basically saying they do not Care about the people staying all they care about is making the money which is very but very absolutely sad this hotel its the most horrible one I have stayed in
Business response:
Hello, Edwin. Thank you for sharing your impressions. It is so difficult to read that we've disappointed you so much. We apologize for the noise interruptions that you experienced and any inconvenience that it caused. This is in no way the wonderful experience that we intended for you to have. We hope your future lodging experiences are truly wonderful ones.
If you enjoy roaches and bugs in your room, drug deals in elevators and the parking lot, prostitutes screaming in the hallway for non-payment and being solicited yourself , then you have found the perfect hotel. We are hopeful that Hotels.com will banish this hotel from their recommendation listings. It's dangerous and disgusting! Our people left the hotel and now we are dealing with getting refunds.
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel, Antonio. After reading about all of the inconveniences with the pest sightings and impressions of the other guests - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned above to make sure we ... read more
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.