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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Receptionist at check-in
Business response:
Dear Guest, Thank you for choosing to stay at our hotel. We apologize for any disappointment caused by your interaction with our receptionist during check-in. Providing excellent service is paramount to us, and we regret any lapse in meeting your expectations. Your feedback is valuable, and we will address this internally to ensure improvements. We appreciate your understanding and hope this isolated incident does not deter you from considering us in the future. We value your feedback and strive to provide exceptional servic... read more
Nothing to do with a regular Extended Stay , just an overpriced motel room.
Business response:
Dear Stefan, We appreciate your feedback and regret to hear that your experience did not align with your expectations. Your insights are valuable, and we'll consider them for future improvements. Our goal is to ensure our guests have a positive and comfortable stay, and we appreciate your input as we continually strive to meet our guests' expectations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Management
Publicidad engañosa En el anuncio decia desayuno incluido y no era verdad, los cuartos ya muy viejos y la cama muy simple, muy ruidoso.
Business response:
Dear Myrla Soledad, We deeply regret that your experience fell short of expectations. Your concerns regarding cleanliness, the condition of the room, and the inconvenience with the fire alarm are genuinely concerning. We assure you that these issues do not reflect our standards, and We appreciate you bringing them to our attention. Our team is actively working to address these matters and improve our services. We value your feedback and the opportunity to make amends. We hope to regain your trust in the future.Sincerely,Hote... read more
Peor experiencia en un hotel -Una reservacion de las 4 habitaciones no estaba registrada en el hotel, tardaron mas de 1 hora en resolver -La habitacion estaba sucia. Las toallas estaban sucias y las sabanas tambien, al parecer no se habian lavado -La habitacion sumamente ruidosa por el refri y el aire acondicionado, los tuve que apagar
Business response:
Dear Juan Gabriel, Thank you for sharing your feedback. We apologize that you had to wait long because the room type you requested was not available, and we regret any frustration and inconvenience this caused. Also, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit, we wo... read more
Absolutely no hygiene products, towels smelled dirty. Room had smoggy smell. Bed was extremely thin and uncomfortable for the price.
Business response:
Dear Jose, Thank you for the kind comments regarding your time with us. However, we are disappointed to know the inconvenience caused in the room. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.