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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was good. Staff not good at check-in. Monica was a bad reception person. We won’t be back. Hotel would not allow us to check in, because are travel time to the property was, disrupted. Had to find another lodging and was charged for the room for being late.
Business response:
Dear Wesley, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. We've shared your concerns with the management team, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Do not stay here!!! There are roaches. I chose to sleep in my car over sleeping in that room.
Business response:
Dear april, we apologize for not meeting your expectations. Please be assured that we have shared your feedback with our pest control provider to ensure our suite is pest-free and that our guests will have a pleasant stay. We wish to welcome you back and provide us with another opportunity to serve you with seamless hospitalitySincerely,Hotel Management
When I checked in, I was literally greeted with, "your id". No, hello, how may I assist you...very gruff. The room itself had not been cleaned as there were hairs in the shower and the towels smelled of cigarette smoke even though there was a sign sharing no smoking was allowed. I was so tired, I chose not to deal with it but when cutting off the room lights notices a gap in the outside door which was so large, the outside hall light worked as a "night light". When I checked out the next morning was told that the $100 hold o... read more
Business response:
Dear Henriette, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawle... read more
Quite miserable… they don’t tell you there is a 100 dollar security fee that’s 5 days to get back. Very dirty very nasty,,, thank b had hair in it and it was way too late at night, to cancel
Business response:
Dear Brian, We are sorry for your experience and regret your disappointment about the 100 deposit. The information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. Also, we apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again and are grateful for your patience during... read more
The "non-smoking" rooms smelled of cigarette smoke. They demanded each person staying show a photo id. I reserved and paid for 5 rooms for my roofing crew. even though I was the one paying and showed my license and took responsibility for all rooms they wanted to take everyones picture.
Business response:
Patrick, Thank you for being a guest at our hotel. Your satisfaction is our prime concern, and we regret not meeting your expectations for a comfortable stay. We are sorry for the inconvenience you experience in your suite. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. You have our assurance we will look into this matter. Collecting a valid photo ID at the time of check-in is a standard procedure, and we are sorry for the inconvenience caused. We will appreciate your understanding. Yo... read more
Broken tv remote , key card stop working after first day . Room was not cleaned after 1st night, and a 100$ deposit was not mentioned anywhere at booking that I have yet to get back .
Business response:
Raymond, thank you for choosing our hotel for your stay. Please accept our apologies for the issues you experienced and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We are sorry our incidental policy inconvenienced you. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Any remaining incidental hold will be refunded to your account, which can take your bank a few business days to proces... read more
Staff was friendly and kind. Property really needs a lot of upgrades carpet was ripped play smell dirty smoking allowed outside the building cigarette butts thrown everywhere just felt very unclean
Business response:
David, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
It had the worst amenities of any room I have ever stayed in: the room came with two sets of towels and wash cloths, meager soap and shampoo and a tissue thin sheet and blanket and a TV. There was no coffee, no extra blankets, nothing. The room was old and had a worn out look to it; for instance, the switches on the lamps were mostly broken. They made me put down a $100.00 security deposit. I have stayed in places around the world and I don't ever remember having to do that. As I was checking in I got the impression that I h... read more
Business response:
Patrick, thank you for taking the time to review our hotel. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you encountered due to the maintenance issues you outlined. We will address this with our maintenance team and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.