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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Crap hole Service was terrible, rude, unprofessional. Place smelled like smoke. Our non smoking room had the screen tore and you can see where people have been putting they’re cigarettes out in the trac of the window. Sheets were stained.
Business response:
Thank you for feedback, Rebecca. We are terribly sorry to hear about the encounters you had with the other guests. We know the impact offensive odors can have during your time and apologize for any inconvenience that this caused. We will make sure that we address the matter with our housekeeping team for further action and resolve. We wish you all the best in your future travels.
I could smell weed and Mariana in the lobby. I would not recommend this hotel and I paid premium price.
Business response:
Thank you for your review. We are so sorry that you did not have the exceptional experience that we intended for you due to the unpleasant odors. We hold ourselves to a high level of service and we are so disappointed to see that this did not come across during your visit. Thank you for shining a light on the areas that can use improvement and we wish you all the best in your future travels.
Business response:
Thank you for your review. We are so disappointed to see that you did not enjoy your time with us and hope that you give us another opportunity to truly impress you the next time you are in the area.
Staff was not friendly. One night a staff member banged on the door telling us to not leave our trash outside the door. Husband had sat it out so he could take it down when he went to smoke. My husband would not open the door because he did not have on a uniform or a badge. He was screaming it was 200 dollar fine for the trash. We tried to call tue front desk but no answer. It was after 9 at night when this happened. He came back up banging on the door saying " you see my badge now?" He was do irate we still didnt open the d... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I reserved a room that wasn’t available at my arrival according to the hotel personnel that by the way not professional at all.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Dump Hotel Horrible experience with checking in. It took an hour! My key didnt work for the room , I had to call hotels.com to call the front desk to come let me in after i had been to front desk and after I had called the front desk , he acted and treated me like I was stupid and couldn't unlock the door . There was no coffee pot in room and there were bugs, bed was very uncomfortable . I was glad I only booked 1 night .
Business response:
Thank you for your review, Melanie. We are pleased to see that you enjoyed the room but apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones
I booked my room and was charged for it and when I went to check in and was informed that they had no rooms so I am highly agitated that I paid for it and was unable to stay there
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.