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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s a dump. Elevator is filthy. Couch was missing in room.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Mark. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
We had the sweetest gal check us in and out all in a 20 minute time span. Homeless folks leaning on our truck. Eyeballing the things we had in the bed of the truck. Room reeked of cigarette smoke. Hair & miscellaneous on the sheets. Toilet leaked. Marijuana smell was obnoxious. The city rents rooms and puts up the local homeless. One man has lived there for 8 years.
Business response:
Thank you for sharing your experience with us, Kellie. We are so sorry for the issues that you experienced and can assure you that we will address this with management for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay, Patrick. We hate to see the lower rating, and apologize for any issues that you encountered. We would love another chance to show you a much better experience the next time you are in the area.
Horrible skunk weed smell throughout the place and lots of barking dogs. Would never stay here again.
Business response:
Hello Dennis. Thank you for sharing your feedback with us. We hate to see that you encountered such unpleasant noise levels and odors, and will make sure that we forward your concerns to our Louisville South team for immediate action and resolve. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
The bed was super uncomfortable every time you move it squeak very loud, the floor on the bathroom had big gaps in between. The tv had white dots on the screen some walls had holes that weren't repaired correctly .
Business response:
We apologize that you did not enjoy your stay with us, Armando. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Absolutely not what the pictures showed. The hotel was dirty in a bad area and not at all comparable to the photos or description.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Disgusting My room smelled horrible and there were dust piles laying around that had never been swept up. Hadn’t cleaned the hardwood floor in weeks, and it was sticky. Will not be revisiting next time.
Business response:
Thank you for your review and comments, Hannigan. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,353 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.