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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not feel safe.
Business response:
Thank you for your feedback, Phillip. We are so sorry that you did not feel safe during your time with us, and will share this feedback with upper management so that we can improve.
Low quality rooms, and sketchy clientele.
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay, Martin. Thank you for sharing your feedback so we know how we came across during your visit with us.
Disappointing Outside looks fantastic but inside is another story. The hotel smells bad and is not very clean. Illicit activities inside the hotel makes things worse. Needs better maintenance.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Fernando.
Muy caro para la baja calidad de condiciones (cama, servicios, mal olor en la habitación, etc)
Business response:
I'm so sorry we've disappointed you. Thank you for this feedback so we can always be improving.
Found out when we checked in that they were overbooked. Checked the others in the area…same result. Didn’t even recommend other hotels in area.
Business response:
Thank you for taking the time to review and rate your stay with us, Robert. We are so sorry that you did not enjoy your time with us and that your stay was not satisfactory. Best wishes in your future travels.
Not a good overnight hotel. More an extended stay hotel. No ice machine, no breakfast. The bed was just a mattress on a cheap metal frame. Will not stay there again.
Business response:
Hello. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
It’s a dump. Elevator is filthy. Couch was missing in room.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Mark. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
We had the sweetest gal check us in and out all in a 20 minute time span. Homeless folks leaning on our truck. Eyeballing the things we had in the bed of the truck. Room reeked of cigarette smoke. Hair & miscellaneous on the sheets. Toilet leaked. Marijuana smell was obnoxious. The city rents rooms and puts up the local homeless. One man has lived there for 8 years.
Business response:
Thank you for sharing your experience with us, Kellie. We are so sorry for the issues that you experienced and can assure you that we will address this with management for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay, Patrick. We hate to see the lower rating, and apologize for any issues that you encountered. We would love another chance to show you a much better experience the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.4 star rating with 1,467 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.