This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely not what the pictures showed. The hotel was dirty in a bad area and not at all comparable to the photos or description.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Disgusting My room smelled horrible and there were dust piles laying around that had never been swept up. Hadn’t cleaned the hardwood floor in weeks, and it was sticky. Will not be revisiting next time.
Business response:
Thank you for your review and comments, Hannigan. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
We left literally a half hour after arriving and even that time was spent in the room on our phones trying to find another place. People were shouting at each other in the hallway. The front door had several people just hanging out that were clearly heavy drug users. The place itself is fine and I truly feel bad for the staff but we absolutely didn’t feel safe there.
Business response:
Thank you for rating your stay with us, John. We are disappointed to see that we fell short in delivering a pleasant and comfortable experience due to any safety concerns. We take the safety of all our guests extremely seriously and can't apologize enough that this did not come across during your stay. We will make sure that we communicate your concerns with our team directly for immediate action and resolve. Thank you for allowing us to host you and we hope that your future travels are wonderful.
I was charged for a booking that wasnt reserved
Business response:
Thank you for taking the time to rate your stay with us, Bridgett. We are so disappointed to see that there were issues with your booking. We can't apologize enough for any inconvenience that this caused and will work our hardest to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
The room itself was good and seemed clean except for the hypodermic needle we found in the cabinet under the kitchen sink. Guests are loud and run in and out all night, and congregate at exit doors at all hours smoking and smoking marijuana, and we had to walk through the smoke clouds every time we came or went. We smelled smoke in the hallways, common areas, and elevator as well so the no-smoking policy is apparently a fallacy. Night staff congregated with the guests outside the front or rear exit door, smoking with them, b... read more
Business response:
Oh no! We are shocked to hear off your concerning claims, and are so sorry that you encountered these troubling issues. We work hard to uphold a safe environment for all our guests, and can't apologize enough for the inconvenience that this created. We value the opinions of all our guests and will make sure that we review these concerns with our team for immediate action and review. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are wonderful ones.
Room was clean and nice, common areas were dirty and smelled musty of dirty mop water. Crowds gathered at all exterior doors and smoked, including marijuana, particularly in the evening / night. Staff was among the crowds, and I don't know if they were smoking marijuana but they were certainly smoking cigarettes. We had to fight out way in and out of the building and breathe clouds of smoke every time we came and went.
Business response:
Dalton, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We also apologize for the issue you encountered with the unpleasant odors and issues with customer service and cleanliness. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,384 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.