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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible night Hotel was dirty and had roaches. Bed was very uncomfortable felt like I was sleeping on the floor. It was such a horrible place with bugs I left at 2 in the morning because I couldn’t make it the whole night in that room.
Don't waste your money here Check in was slow. They were busy talking about who hadn't showed up to work. The overall smell was horrible. There was no shower curtain in the bathroom. The beds were uncomfortable and the pillows are a joke. The TV remote did not work. Questionable people hanging around in the front of the building. NOT a family friendly hotel.
They will give away your room I didn't stay at all. I went to check in, and they said they had been trying to reach me all day but didn't have my phone #. They did not have a room for me. So, they essentially gave it to someone else. I had to walk through 8 people standing right by the door smoking to get inside, where is also reeked of smoke.
Place was dirty and the room stunk so bad. Also wires hanging on floor from AC
Dont stay here!! Bed was way too small, not comfortable at all, elevator smelled of weed the entire stay, the night front desk person was rude, they couldnt provide us clean towels when asked even though they specifically told us they could, there were always suspicious characters hanging around outside, not a very good area at all.
Don’t stay Booked double bed room but got only one bed room. Room was dirty. Said they couldn’t change my room. Worker that checked us in was rude. I’m not a complainer ever. But this time around is was just bad.
Business response:
Thank you for providing us with such essential feedback that will help us improve, Jackie. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Absolutely disgusting place. Walked through the front doors and it smelled like stale cigarettes. The staff was initially rude but eventually warmed up to me. As for the rooms themselves: the first one they gave me was occupied and trashed. The second on smelled of human feces. I refused to stay there and asked for a refund.
Business response:
Hello DeShawna. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.