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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel. We are sorry you did not enjoy your stay with us.
Bad room Rooms were not like the picture, never been in jail but felt like it.
Business response:
Ouch. We are so sorry we disappointed you. We wish you only the best in your future travels and lodging.
Very poor service There was no maid service and the refrigerator went out and spoiled all our food. No clean towels daily.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for sharing your experience and feedback.
The employees were kind, but not very professional. The room was alright, but not completely clean (trash left on bathroom shelf, hairs in bed). Overall 2/5.
Business response:
Thank you for your feedback. We are so sorry to hear that you were disappointed by the cleanliness of your room when you checked in. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a sparkling clean, comfortable room you deserve.
Business response:
We are so sorry you did not enjoy your stay with us.
We had to wait 15 minutes for the front desk staff to show up to check us in after a long day of driving. The place is so impersonal and depressing. We were glad we were only staying 1 night!
Business response:
Thank you for your review. We apologize for the long wait during your check in and for the inconvenience you experienced. We truly appreciate this feedback and will work to be sure our inviting spirit shines through next time.
Roaches in the room, no ice machine on premises, non-smoking room still reeked
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
The bed was hard, No amenities in room.
Business response:
Thank you for sharing your review. I'm so sorry to hear that the beds were not to your liking and that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). We limit our Front Desk hours, too, all to help keep our rates affordable. It sounds like you did not expect this and we're so sorry we disappointed you. We wish you all the best in your future travels.
Horrible Waited 45 min to check in, small room uncomfortable bed
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that you had such a long wait to get checked in and then found our beds did not meet your expectations and we apologize for the inconvenience this caused you. We wish you well in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.