Extended Stay America Select Suites - Lubbock - West

Anna 

on Expedia

a year ago

Check in is terrible. We checked in for two nights and after the first night they "blocked" our door because they said they had no record of our reservation. They eventually let us back into our room. The highway is noisy and busy all night. We found several roaches in the room. The microwave was not working properly. I won't never recommend this place to anyone. 

Curtis 

on Expedia

a year ago

Find Another Place The room was bare bones (bath towel but no hand towel or wash cloths and had a very strong unpleasant odor. The hallway also smelled bad. No instructions for the wifi. If you want to use the kitchen, bring your own utensils and dish soap, etc because they have nothing in the drawers/cabinet. The bed was excellent though. I wouldn't stay there again. 

Anonymous 

on Expedia

a year ago

Smells and roaches Customer service at check in and check out were super friendly. The place is a dump. It's dirty and smells musty all over. The room smelled like moldy air conditioner and when we walked in and turned on the light, roaches were everywhere - not just a few. The bed sheets had stains on them, although they smelled as if they were clean. A large group had the back door propped open and were having a "party" of sorts and there's no way employees were not aware. The elevator had dirt and trash on the floor. We s... read more

Gary 

on Expedia

2 years ago

Would not recommend! Came in at 10:30pm and couldnt get towels or an extra pillow because guest services closes early. Beds were comparable to a hide-a-bed, thin mattress on a metal frame and not comfortable, and the sheets were stained. No soap, shampoo, toothpaste or toothbrush available. 

Rosie 

on Expedia

2 years ago

they messed up my reservations it was so noisy air conditioner didnt work tv remote was broke