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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of people traffic. People coming in and out. Very noisy. Right up against the highway. You'll get no sleep.
Business response:
Dear Chad, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope to have the opportunity to provide you with a more tranquil ... read more
I didn't like anything there. My room had a bad order.
Business response:
Dear Donald,Thank you for your feedback. We sincerely apologize for the unpleasant odor in your room, as this is not the experience we strive to provide. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that we fell short. We take your concerns seriously and will investigate this matter to ensure it is addressed promptly. Your insights are invaluable as we work to improve our services and facilities. We truly hope you will consider giving us another chance to provide you with a more enjoy... read more
Only there for a night was supposed to be a queen bed room had a full size bed in it
Business response:
Dear Regina, Thank you for your feedback. We apologize for the mix-up with the bed size in your room. This is not the experience we aim to provide, and we will review our room assignments to prevent similar issues in the future. We’re sorry for any inconvenience this caused during your stay. We appreciate your understanding and hope you might consider staying with us again. Thank you, and we look forward to welcoming you back for a better experience.Sincerely,Hotel Management
Showed up and they said they didn’t have a room We showed up about 6:15p.m. and they said there was no room available and they couldn’t give me a refund and hotels.com would have to. Hotels.com has been no help so far
Business response:
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Check in is terrible. We checked in for two nights and after the first night they "blocked" our door because they said they had no record of our reservation. They eventually let us back into our room. The highway is noisy and busy all night. We found several roaches in the room. The microwave was not working properly. I won't never recommend this place to anyone.
Business response:
Dear Anna, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. We have noted your comments regarding our services and rooms. We take these matters seriously and are committed to addressing them with the relevant departments. We understand that words alone may not make up for the inconveniences you experienced. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future.... read more
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.