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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff very nice! But overall don’t recommend.
Business response:
Thank you for your rating and review. We are happy that enjoyed our super friendly and helpful staff, but apologize that we did not earn your recommendation, Michelle. We will work hard to improve the overall guest experience for all our future guests.
I was sadly disappointed with this stay. I tried to check in multiple times before attending a football game and had to check in later. The later check in was over the phone and I had to wait for my keys. The sheets on the bed seemed already used as hair was layered between the comforter and sheet. There was laundry in all the hallways and bad odor.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Beware!! Room was dirty ,sheets filthy, mattress filthy and refuse to clean room or change sheets. I was handed "clean sheets" and towels and told I need clean room myself. My bed was so uncomfortable and my back still hurt from sleeping on their bed. Kitchen fan or light didn't work and stove didn't heat up
Business response:
Hello Jose. Thank you for taking the time to review and rate your stay with us. Please accept our sincerest apologies for the issues that you experienced with the cleanliness of the linens. Our housekeeping team works hard to perform daily checklists so that we do not overlook these types of issues. We can't tell you how disappointed we are to see that we fell short in doing so during your time with us. We can assure you that we will address these concerns with our team at the property for immediate action and resolve. Thank... read more
I will never stay there again an awful stay It was an awful stay I will never stay there again
Business response:
We appreciate the feedback regarding your recent stay with us, Jovita. We are disappointed to see that you did not enjoy your time with us. We are so sorry that we failed to satisfy your expectations and will make sure that we work hard to improve the overall guest experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Never will stay there again money down the drain No shampoo no towels had to ask for them People in room 418 loud we could not sleep till people in 418 fell asleep no employee to call 😒 i will call for my refund left some of our stuff there 416 no answer at office
Business response:
Thank you for taking the time to review your stay with us, Jovita. We are terribly sorry to hear about the troubles that you experienced during your time with us. This is not the experience that we intended for you and we are so sorry that we disappointed you. We will review these concerns with our team at the property for immediate action and resolve. We wish you all the best in your future travels.
The TV channels did not work properly, the WIFI would not work and the AC did not work.
Business response:
Jeff, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Very Disappointed I didn’t stay. I prepaid & when I got to the hotel there were no vacancies.
Business response:
Thank you for sharing these details of your experience, Kim. Please accept our sincerest apologies that you encountered issues with the reservation due to room availability. This is never our intention, and we just hate to see that this happened. We are terribly sorry for any inconvenience that this created and will work hard to improve the overall guest experience moving forward.
Probably one of the dirtiest places I’ve stayed at. Elevator had pistachios shells all over the floor the whole time we stayed 3 days. There were signs indicating that rooms get cleaned every two weeks, extra towels had an extra charge, you had to throw away your own trash, room had dust everywhere. We also found one bed bug. I would not recommend staying here.
Business response:
Thank you for taking the time to rate your stay with us, Jose. We can't begin to explain how disappointed we are to hear that this was your experience with us. This is not at all a representation of the clean and comfortable stay that we work hard to deliver. We understand your frustration and will communicate with our front desk and housekeeping team to make sure that this does not happen for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.