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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Find Another Place The room was bare bones (bath towel but no hand towel or wash cloths and had a very strong unpleasant odor. The hallway also smelled bad. No instructions for the wifi. If you want to use the kitchen, bring your own utensils and dish soap, etc because they have nothing in the drawers/cabinet. The bed was excellent though. I wouldn't stay there again.
Business response:
Dear Curtis, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you ... read more
Smells and roaches Customer service at check in and check out were super friendly. The place is a dump. It's dirty and smells musty all over. The room smelled like moldy air conditioner and when we walked in and turned on the light, roaches were everywhere - not just a few. The bed sheets had stains on them, although they smelled as if they were clean. A large group had the back door propped open and were having a "party" of sorts and there's no way employees were not aware. The elevator had dirt and trash on the floor. We s... read more
Business response:
Dear Guest, Thank you for your review. It is nice that our hotel met the price bracket for your desired accommodation and that you had a warm reception. However, we are sorry for the inconvenience caused to you in your room. Our commitment is to provide our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the place you occupy will be professionally inspected and trea... read more
Would not recommend! Came in at 10:30pm and couldnt get towels or an extra pillow because guest services closes early. Beds were comparable to a hide-a-bed, thin mattress on a metal frame and not comfortable, and the sheets were stained. No soap, shampoo, toothpaste or toothbrush available.
Business response:
Dear Gary, Thank you for taking the time to leave your feedback. Our team strives to provide well-maintained and clean accommodations for every guest so that they have a pleasant stay. However, we sincerely apologize this was not your experience. Also, we provide kitchenware and certain toiletries, which you can get at the front desk if and when needed, and we are sorry if this was not communicated to you upon check-in. We appreciate your feedback so we can address the issues you outlined. We are committed to improving our h... read more
they messed up my reservations it was so noisy air conditioner didnt work tv remote was broke
Business response:
Dear Rosie, Please accept our apologies for not meeting your expectations during your visit. We aim to provide our guests with a seamless experience when they are here. So, we apologize for the inconvenience with your reservation and that the condition of the room you occupied was not to your expectations. We have relayed your review to the appropriate team members to ensure it does not happen again. We are very grateful for your patience and hope you will choose us to come again.Sincerely,Hotel Management
I cancelled this reservation!
Business response:
Dear ReG, Thank you for sharing your experience. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive. We would appreciate it if you could reach out to us and tell us the reason for your cancellation. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.