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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy Check in was the worst, they close there window at 8pm so you have to call a number when you get to the hotel. It took 1hr and half for someone to come check us in. We had to call three times before we could get someone to come down to check us in. We will not be back.
Never staying here again This was by far the worst hotel I have stayed in. The office was closed everytime we went down they only give you 2 towels for a double bed room with 4 people staying in it. Nobody in the office to give more towels when I finally found the office open they wanted us to take our dirty towels in order to get clean towels. 1 pillow per person that was so flat you might as well not even have a pillow ac keep turning off itself it smelled like smoke throughout the halls beds were super uncomfortable looke... read more
Not happy Found a dead and alive cockroach in room waiting for my money to refunded reception knew there were bugs
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Joanne. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
No staff, they quit!! My family went to go check in there was no front desk apparently he had left 2 hours ago left the keys and quit. Current guests were also locked out for hours with no manager insight. It was a sold out night so I had to settle for this dump. Last time I'll be coming to Lubbock
Business response:
We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Pick a different location. Frugal long-term stay design is fine as a company policy. This location, however, seems to be lax on giving a damn about maintenance. My shower curtain had plenty of visible mildew buildup and the toilet still had some hardware store labels from part replacement.
Business response:
We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
800 check ins don’t work. I came in around 11pm and it was a 800 number check in. I called twice and waited an hour for check in before I gave up on it. Very disappointed in the situation.
Business response:
Hello Jeremy. Thank you for rating and reviewing your stay with us. We sincerely apologize for the check-in delays that you experienced. We do offer limited lobby hours, but offer a lobby phone that you can use to reach one of our on-call staff for after hour check-ins. We hate to see that we were unable to welcome you, and for any inconvenience that this caused. We will work to communicate this process more effectively for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.