Extended Stay America Select Suites - Lubbock - West

Business response:

Thank you so much for your very detailed review, Janie. As you may know, we are never happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful on... read more

Business response:

Thank you for rating your stay with us. We are so sorry that you did not enjoy your time with us. Thank you for giving us the opportunity to host you and we hope that your future travels are wonderful ones. 

Business response:

Thank you for taking the time to rate your stay, Freddy. We are terribly sorry for any issues that you experienced while with us. We apologize that we failed to satisfy your expectations but wish you all the best in your future travels. 

Business response:

Thank you for sharing the details of your stay with us. We can't tell you how disappointed we are to learn that there were issues with the cleanliness, along with possible pest issues. We will make sure that we address these concerns directly with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for your review. We are so sorry for the issue that you experienced with the disruptive noise levels. We know how important a peaceful stay is during your travels, and we apologize that this did not happen for you. We are always looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for taking time to review our hotel, Scott. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Oh no! We are terribly sorry to see that you did not love your time with us, Jerimie. We would love another chance to show you a much better experience. 

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.