Extended Stay America Select Suites - Lubbock - West

Scott A 

on Expedia

6 years ago

Do not go! We had no hot water when we arrived and for the week we were there. We complained to the management and they said they knew it but was waiting to get approval from corporate to fix it. Well needless to say we never got hot water. We tried to get a refund but they wouldnt give us one. 

Carolyn 

on Expedia

6 years ago

Worst ever hotel! No hot water or blankets. 

Anonymous 

on Expedia

6 years ago

I specifically booked a non smoking room, and when we got there they said they were out. Which is unreal, I reserved the room weeks ago. The sheets were dirty, we were able to get some more but still. 

Shawn 

on Expedia

6 years ago

Stayed only because no room elsewhere Checked in shortly before 10PM and check-in area all locked up. Had to call desk using phone in lobby person asked if I was located om premises. While waiting check-in person told guest asking for additional blankets to wait until she was done with me and other guest before letting him back into hallway area. I arrived at room on 4th floor and noticed was a kitchenette type room which was ok. I got ready to take shower and had to wait over 30 minutes for shower to get hot even though the... read more

Anonymous 

on Expedia

6 years ago

Not a family hotel. Why was there a pregnancy fest on the floor.? Room was “smoke free” and smelled like someone smoked an antidepressant box of cigarettes... 

Anonymous 

on Expedia

6 years ago

If you get there late at night, there is no one to let you in you have to call a number to cooperate waith 15 mins then they will call someone to come down and unlock everything. Even if you request a nonsmoking room the y wont give you one. My family didnt feel safe there especially with the person standing in the window watching our every move for the 35 mins we were there. We didnt stay there due to the smoke and trashy room. The cherry on top was how rude the person working the desk was ro my wife and 2 children. I stron... read more

Sarah 

on Expedia

6 years ago

If you are only needing a bed to sleep in then this is the hotel for you. They don’t provide breakfast, soap and shampoo in the bathroom, a coffee pot or any other type of amineties.