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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely not the place to get a good night rest. Room was creepy vibe. Smells really bad. I guess that’s my fault for spending $100 for a room. Was hoping for better quality. But I’ll definitely spend the extra $100 for a better stay next time somewhere else
Business response:
Thank you for your review and comments, Jeff. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Worst Hotel Evvveeerrr The worst stay ever. I have used Hotels.com for years and have never had a issue until this trip, the room smelled horrible, so before putting my things in my room I went to the front desk and advised the manager and she stated Oh sweetie all the rooms smell like that and I have no more vacancies so I asked to cancel she said ok , I need to reach out to Hotels.com, which I did, when I walked but inside to let her know that they were going to call her, I was told she was gone for the day and would not b... read more
Business response:
Hello, Roshaun. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Will not stay at a Woodspring again. The entire hotel had an odor of mold and urine that the staff tried to cover up with deodorizers but it was unsuccessful. The room was extremely basic, the furniture was broken, and the appliances were rusted. Further, we had a long way to travel and wanted to leave early in the morning (5am). Front desk does not open until 11am! Left the keys in the room. Never in my 52 years of staying in a hotel have I had front desk open at 11am. Phone in lobby did not work to call for assistance. Lef... read more
Business response:
Thank you for providing us with such essential feedback that will help us improve, Jill. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
The room smelled like cigarette smoke
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Sketchy and dirty
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Musty smell, terrible beds not comfortable snd not clean (there were hairs in the bed sheets)
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Megann. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Very expensive for what it is.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Patrick. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.