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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing about the property or service that I liked. I came at 2 pm to confirm there would be no issues checking in late. I was not told I would have to wait over half an hour for someone to show up and rudely check me in. The room is NOTHING like what is shown on the website. I will never stay at this place again.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Worst hotel I’ve ever stayed in!! Building smelled like a wet dog. Beds were horrible. Most uncomfortable stay I’ve ever had. The room smelled awful. Was only there 1 night and clothes even ended up smelling like the room.
Business response:
Thank you for your review, Casey. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Thought the room could be cleaned better. There were roaches and I found a dead one behind a chair.
Business response:
Thank you for this review. We completely understand your frustration regarding the experience and are terribly sorry that your visit was not the exceptional one that we intended for you. We work hard to remain diligent in our cleaning protocols and cannot apologize enough if we fell short during your stay. Your feedback shows us the areas that deserve our attention, and we will make sure that this is addressed at the property level for proper action and resolve. Thank you for allowing us to host you and we wish you all the b... read more
Bed was small and creaky. 2 pillows on bed where so thin might as well not been there. Faucet in sink dripped all night. Shower had hole in it on wall with spicket. Tv had a line right down the middle of screen , so interferes with anything I watched.
Business response:
Thank you for your review, Kevin. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Orrible Este hotel es un lugar orrible .no ay Servicio al cliente los cuartos apestan las camas son personales ...creo es el peor hotel que recerbado mar malo...no lo recomiendo
Business response:
Thank you for taking the time to review your recent stay at our hotel, Eliza. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I have nothing good to say..it was probably the worst hotel I have ever stayed at
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The bed was not sleepable. There was no lamp stand. There was no coffee maker. The bath water was so warm it didnt get hot enough. The walls was so thin i could hear a couple argue and dogs barking. It smelled very bad inside and outside of the room. I didnt wake up happy at all.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
We didn’t get to stay there because they overbooked & gave our room away.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.