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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Supposed to had a queen bed. Got a double. Would do nothing about it. Floor’s were dirty, tolite wouldn’t flush. Overall alful.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Never again They didn’t have my booking when I got there. I showed them my confirmation email but they had nothing on record. Also didn’t have a room
Business response:
We are so sorry to hear about the problems you experienced while trying to make a reservation, Darren. This is not the first impression that we wanted to make and are so sorry for any inconvenience that this caused.
Never again 1. We wanted a king size bed, we got a full and had to purchase a air mattress at Walmart. 2. You have to bring your old towels down to the front desk to get fresh ones or wash the ones you have to re-use 3. We chose non-smoking and the smoke of cigarettes and more....were fuming through the hallways and vents. My allergies were a mess w/migraines after smelling it every day. 4. There was a howling/ barking dog there for at least 3 nights of our stay across the hall from us and we couldn't sleep. We reported it a... read more
Could be better There was no one to welcome us to hotel. A child call on phone lobby to let employee know she had customers waiting on her. Waited almost 20 minutes to check in.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
My room was a mini suite, with a small kitchenette. The microwave didn’t work, there were no eating utensils, and I saw at least 3 small roaches in the room. In bathroom, I had no hand towels and no washcloth, only 2 bath towels.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
My wife and daughter described the facility as simply awful, but they did say the people who helped them were friendly.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
We had to wait an extra hour and a half for our room while it was being cleaned. They gave us a room that was previously occupied with a dog owner and the smell was overpowering over the entire weekend. When we finally entered the room, there were no pillows on the bed. The trash receptacles were always overflowing outside the property doors. The back exit door key entry was broken so anyone could enter the back door at all hours of the night. Even though we had to wait long for the room and a difficult experience getting in... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.