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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! It was dirty from the parking lot to the room. There were questionable looking guests gathered outside the front door smoking (which you had to weed your way through to enter the building.) The receptionist was polite and efficient but quick to say there would be no refunds given. We enter the hallway to the rooms and there was a strange odor. The odors continued when we entered our room. The room was sparsely furnished. There was a stove top that was worn, uneven, well used and rather unsafe looking. The g... read more
Business response:
Thank you for your detailed and candid review, Christine. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you, and for the maintenance and cleanliness issues you experienced. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team at the property and look forward to making the necessary adjustments for all our future guests.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, April.
Very dirty disgusting hotel unsafe environment checked in and went into my room and the stench was horrible the bed was just a metal frame with a very stiff bed dirt and bugs everywhere imeadiatly canceled and the manager would not even issue a refund. Never stay here!! Spend the extra money at the nicer hotels in the area!
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests, and issues with the bed and overall cleanliness. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
The room was full of trash, no towels or toilet paper. You can tell the bed was slept in. It was dirty and moldy on top of this. Sent pictures to their corporate office.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room. We can assure you that we will address your concerns with the team to avoid these issues in the fuure.
NEVER EVER AGAIN The bedding was AWFUL! The full size bed is flimsy and barely able to hold a full male let alone 2 people. We departed after only 20 minutes. ...The property is very isolated and difficult to find. The entire place wreaked of some strong food odor that wasn't very pleasant and the front desk took forever to check in and we were told no one could address our issue until Monday and it was a Friday night.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Connie. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
It was clean but needed lots of repair. Missing cabinet door and silicone gunk around tub!
Business response:
Thank you for your feedback. We are so sorry for the maintenance issues in your room and apologize for the inconvenience these caused you during your stay. We will certainly address the problems and appreciate hearing from you.
Besides the nice la
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations, Jacqueline. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you so much for your rating. We are disappointed to see the lower rating and wish that you had a better experience at our hotel, Barnett. We wish you the best in your future travels.
Do not stay here Dirty nasty no towels and pretty sure my room wasn’t cleaned before the checked me in.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Adam. Again, thank you for sharing the ... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.