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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok place but not up to 2020 health standards If you are concerned about COVID related guidelines and cleanliness this is not the place for you. Disregarding the sign asking for social distance and masks neither staff nor 90% of guests follow any of them. I can only imagine that the cleaning crew is cleaning to the same standards as before and nothing more.
Business response:
Thank you for taking the time to share your experience. We are so sorry for any inconvenience that was created due to our safety implementation with the mask requirements. We work hard to enforce this for all our guests and apologize if we fell short in doing so. We also can assure you that we take every safety precaution necessary to make sure that all public spaces and rooms are sanitized and cleaned thoroughly. We are constantly looking for ways to improve and will address this with our team at the property for further ac... read more
The housekeeping didn’t show up so the front desk had to clean rooms. Check in was 3, we showed up at 8, and gave up and found a different hotel at 10.
Business response:
Thank you for your feedback. We are so sorry for the problems that you experienced with the delay in check-in, and the negative impression that you had before you even had the opportunity to stay with us. We are so sorry that this happened and will make sure that we address this concern with our property directly for immediate action and resolve.
Terrible problem with pot smokers and out of control kids in the hotel. Use covid as an excuse not to clean rooms. Spotty wifi.
Business response:
Oh no! We are terribly sorry to hear that your experience included so many troubling encounters. We work hard to deliver an exceptional experience and we can't apologize enough that this did not happen for you. We can assure you that we will address your concerns with the team at the property for immediate action and resolve.
PSA: Spend the money and stay somewhere else Although this hotel advertised late check-in, I wasn't shown to my room until almost two hours after I arrived. We got to the hotel at 10:30 PM and I was told by a very unenthused front desk that my room wasn't ready yet and that it needed to be cleaned. Confused, I asked, "Wasn't check-in supposed to be at 3?" to which she rolled her eyes and said something along the lines of "Yeah but you showed up really late." She said to give them 30 minutes and she would call when the room w... read more
Business response:
Thank you for your very detailed and candid review. Please accept our sincerest apologies for the delay in check-in, cleanliness issues, unpleasant odors and disruptive noise levels. We are known for our over the top customer service and super clean rooms so we are so disappointed to hear that this is not what you received. We apologize for any inconvenience that this caused and for leaving you with this negative impression of our hotel. We will make sure that we address these concerns wit our team at the property for immedi... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Booked 2 rooms for 2 nights due to my nephew’s funeral. The staff was nice, except for the maintenance guy!! He refused to fix our air conditioner! We stayed in a hot room for 2 days and his response was unless the building was on fire, he was not setting foot back in the place. He should have fixed it before he left! Very Unprofessional!!!! Other residents told me that they complain all of the time and nothing is done!!!😡 I kept working on the ac myself and could get it to run for Very short bursts!
Business response:
Thank you so much for taking the time to review your stay at our hotel, Elliott. We are so sorry for the impression that you were left with of our staff, and the issues you experienced with the AC. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Business response:
Thank you for taking the time to review your stay at our hotel, Lucy. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
room was full of cigerette smoke. BAD I signed the contract to not smoke in the room. When we went inside, the room was over whelming with smoke. I went down to the front desk to complain. She said she was sorry and gave me a can of spray to cover up the smell. We had room 314 on 24 July.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Deborah. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Bathroom need remodeling. Table in room very unstable, beds need replacing and bathroom fan loud
Business response:
Thank you for your feedback. We are so sorry that our accommodations did not meet your needs, and that we left you with a disappointing experience. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.