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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at hotel and did not have a room ready. Waited in my vehicle four hours, still no rooms ready. The whole property needs a good cleaning.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that a room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience. We wish you well in all your future travels.
Not once did anyone come in to clean the room after we asked several times. We were locked out of our room for over an hour and my kids fell asleep on the floor in the hallway. There was no access to the elevator. There was trash overflowing outside the hotel everywhere. They yelled at my children telling them they were going to call the police on them. When I went to talk to them they said they were sorry it was another group of kids they were looking for. We paid for a full week and ended up leaving early due to police off... read more
Business response:
I'm so very sorry to be hearing about this very disappointing experience. Thank you for sharing your comments so we can always be improving.
Elevator was out for 4 days my husband and I had to go up and down four flights to stairs they finally fixed it on Friday we left a day early because of it being dirty and unkept. Terrible experience!!!
Business response:
Thank you for this feedback. I'm sorry to hear about your unsatisfying stay to say the least. I know it doesn't make up for the unpleasantness but I wanted you to know that you matter to us and I'm sorry we disappointed you.
My room smelled.marijuana and dog urine smell.bad
Business response:
Thank you for this feedback. I'm so sorry that you encountered unpleasant odors during your stay. Thank you for alerting us so we can address this.
Bad experience I reserve the hotel since 1 week in advance and when i get there around 12:30 pm. The women that was in the administration told me that all the rooms service people that clean the room call sick and she doent have any body to clean the room. I come back at 9pm. in the reception was other lady and she told me that it wasn't any room available. I do not comment that place to stay.
Business response:
Oh no! This is a bad experience and I apologize for the frustration. We hope you have only smooth travels ahead and we are sorry for disappointing you.
Business response:
We are sorry you were not pleased with your stay.
It was a dive. Beds were terrible, no cleaning of the rooms had to borrow a broom to sweep the floor. Trash everywhere outside. Booked a non smoking room and was put in a smoking room. Smelled like illegal drugs. Sinks didn’t drain. Fire in the elevator, had to use the stairs for the 3rd floor for days. Had 4 stars when I looked at reviews. This is an extended place rental. Nothing more.
Business response:
I'm so sorry to see that our accommodations disappointed you. We appreciate knowing about your experience so we can address these issues. Thank you.
The main problem was whit expedia,when i get to the hotel the receptionists ask me for my mastercard the i have an file and I dont have a mastercard i have Visa so the only way We can have the rooms is to paid in cash so i paid i call expedia last nigth to see if i can have a refund in the person the help me was very rude,so i just want to know if I can have my money back by the way i insurance the transaction i hope it helps.
Business response:
We hope you were able to enjoy your stay with us even with some frustrating billing issues. We hope these are resolved for you very soon.
I would rate a zero if possible other than the GM Amy she was great when I spoke with her on the phone. Everything else has been complete hell. We arrived an hour early from check in & were told they do not offer early check in’s, ok that’s fine. We went to eat, came back to the hotel right at 3 for check in, waited 45 minutes in line to check in, then get told that they have no house keepers to clean the hotel so we can “check in” but can’t go to our room. We waited until 7PM TO GET OUR ROOM. Then the desk clerk tells us we... read more
Business response:
We apologize for these frustrating experiences and we are looking into this further. Please contact us if your account is not resolved after 7 business days. We are sorry for the inconvenience.
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.