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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were told check in was 3pm at 9pm our room was Stil not ready. There was mold in the shower. The hotel was understaffed apparently could not get replacement towels. All in all a horrible experience
Business response:
We are so very sorry to hear that our accommodations disappointed you during this stay. Thank you for sharing your feedback so we know how we're coming across and what we need to address.
Didn’t like the fact that when I booked the month before and asked for a nonsmoking room, drove for 8 hrs to location and room was still not ready nor cleaned!!! The room had a odor. No dishes ,silverware or pots in room. I’ve stayed in other properties that have these amenities and I guess I was expecting it at this property. Very disappointing.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience at check-in. We apologize that your room was not ready when you arrived. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience.
Business response:
We wish you stay had been more enjoyable.
I like the location, how they have a kitchen inside and affordable it was. I dislike the fact that reserved a nonsmoking room and was given a smokers room because they were full. I had a headache from the smell of smoke and my clothes ended smelling like smoke. I reserved the rooms for non smokers and I asked for a discount since my room was change without noticed but they don’t give any discounts. I paid for 3 rooms and 2 nights. one of the rooms the bathtub had water leakage I asked to change that room but since they were ... read more
Business response:
Thank you for your review. We are so sorry to hear about missed cleaning during your stay and the inconvenience this caused you. We are looking into what happened so we can ensure that all services are fulfilled.
yuk no one at check-in had overbooked floor in room greasy from cook top stove
Business response:
I'm so terribly sorry to hear that this was the impression you got. Thank you for letting us know.
There was a lot of sketchy activities going on in and around the property. Individuals sitting outside all hours of the night... people yelling and running through the hallways in the middle of the night. Our room was disgusting. The floors were dirty and the AC didn't work. When asked to have our room cleaned we were told they don't clean because it's an extended stay. There was a new person training and she had the nastiest attitude. Never smiled or even offered a hello. Overall one of the worst hotel experiences I've ever... read more
Business response:
Thank you for the details about your stay with us. We are so sorry it was not the wonderful one we intend for guests. We will certainly use your feedback to help us improve and hope you'll consider stopping by to see our changes.
The hotel was overbooked. It was understaffed. Waited for an hour just for them to tell me that they didn't have a room for me. I ended up having to stay somewhere else.
Business response:
I’m so sorry to hear about this and apologize for the great inconvenience. That was not the first impression we were aiming for and we’re sorry we disappointed you. Best wishes in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
No lobby,no wake up call,no coffee pot in room, no lamp,no maid service and roaches. Dogs barking in other room. Can not find attendance or desk clerk, they do not answer phone when 500 is dail for them. Parking was great.
Business response:
Thank you for taking the time to share your feedback with us. We apologize for the noise you experienced during your stay and the inconvenience this caused. We want to make you aware of our additional service package options such as linen exchange, more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.