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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! I made reservations. No one was at the front desk. There was a sign directing me to use the service phone in the lobby. I had to use the phone to call a central service center. I was told it would be 20 to 30 minutes before someone could check me in. It was approx. 9 pm and I had just driven 800 miles. Last thing you want to hear. Lots of drug use. The hallways, elevators and my room reeked of Marijuana smoke. The bed was most uncomfortable. It consisted of a mattress on top of a metal cot. It moved and squ... read more
Business response:
Thank you for your detailed review of your stay, David. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
This place looks nice on the website. You get there and there isn’t even a front lobby. It’s just a window. Also the whole place smells like they try to cover up cigarette smoke with lots of air freshener. We walked in and got to our rooms, walked right back down and canceled our next two nights and walked across the street to the much nicer hotel right across.
Business response:
Thank you for providing us with such essential feedback that will help us improve, Gunnar. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Roaches everywhere
Business response:
We appreciate your honest feedback and highlighting this concerning issue. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
I didn’t like that it smelled smoky
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Alan. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
Thank you for taking the time to rate your stay with us, Markissha. We hate to see the lower rating and are so sorry for any issues that you experienced during your visit. We would love another chance to show you a much better experienced the next time you are in the area.
Ny coming back The whole hallway and my room smell like cigar. Linens are not clean, things are rusty
Business response:
Thank you for taking the time to review and rate your stay, Bao. We are terribly sorry for the issues that you encountered with the cleanliness and unpleasant odors. Our housekeeping works hard to ensure that these things do not happen and we sincerely apologize for any impact that this had on your stay. We are always looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
BAD EXPERIENCE The reception area check was closed for the day and it took about 15 minutes to get someone to help me check in. After she arrived everything went smoothly. The Bed was THE WORST I HAVE EVER SLEPT ON IN MY ENTIRE LIFE!!! There was no light available by the bed. There was NO ICE SERVICE available.
Business response:
Thank you for taking the time to rate your stay, Steven. We hate to see that this was your experience, and that the issues with check-in, amenities, and discomfort of the bed negatively impacted your stay with us. Our staff is diligently working to improve the level of service that we provide our guests. Thank you for your feedback and we hope that your future travels are wonderful.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.