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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the roaches in my room! Also it’s run down & looks nothing like the pictures on their website. The whole hotels hallways reeked of Marijuana. I wouldn’t ever stay there again!
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Horrible It was horrible had roaches in the room snd y’all charged me for trash being left in the room when y’all have people who cleans the rooms so I will never come back to stay it was horrible
Business response:
We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels.
Room was infested with Baby Roaches, literally everywhere. Front desk would not refund me for remaining days when I wanted to leave. So I just left and lost a couple hundred dollars.
Business response:
Bree, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations
Do not stay here! I made reservations. No one was at the front desk. There was a sign directing me to use the service phone in the lobby. I had to use the phone to call a central service center. I was told it would be 20 to 30 minutes before someone could check me in. It was approx. 9 pm and I had just driven 800 miles. Last thing you want to hear. Lots of drug use. The hallways, elevators and my room reeked of Marijuana smoke. The bed was most uncomfortable. It consisted of a mattress on top of a metal cot. It moved and squ... read more
Business response:
Thank you for your detailed review of your stay, David. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
This place looks nice on the website. You get there and there isn’t even a front lobby. It’s just a window. Also the whole place smells like they try to cover up cigarette smoke with lots of air freshener. We walked in and got to our rooms, walked right back down and canceled our next two nights and walked across the street to the much nicer hotel right across.
Business response:
Thank you for providing us with such essential feedback that will help us improve, Gunnar. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Roaches everywhere
Business response:
We appreciate your honest feedback and highlighting this concerning issue. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.