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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
0 amenities! They want $11.25 to give you clean towels. No coffee in the morning. Two weeks without a room cleaning. No pots/pans or utensils for kitchen... why have a kitchen?? Extended Stay America much better for same cost.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. As you mentioned, we are a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so... read more
Horrifying I’ve never been to prison, but I imagine a week’s stay at Woodspring must be what it’s like. The front desk staff treat the guests like prisoners. It’s obvious that the staff doesn’t want to be there, and they make sure guests don’t want to be there either. Bring your own everything: silverware, comforter, coffee maker, toaster, towels, broom and dust pan (no rugs or housekeeping). The final straw was after I had booked, checked in, unloaded everything, and was very sick in bed, management at this “pet friendly” e... read more
Business response:
Thank you for your review and impressions of our hotel. We're pleased to make pets welcome but sorry to hear that there was some confusion about our pet fee and included amenities. We're so sorry you were disappointed with your stay.
Unhappy Customer Very rude staff. Air conditioner in my room does work. Had a sick son, they wouldn't give me fresh bed lining. Never came to clean the room
Business response:
Thank you for your feedback. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to look into the issues you've noted. About the room cleaning, we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for the amenities they want to use, like more fre... read more
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Someone stole my room Unfortunately I was unable to stay in this room because someone else so I'd have to say that this day was horrible although it gives me credit for it thank you guys so very much
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of arriving only to find your room had not been held. That is certainly not the first impression we were aiming for…. We have shared your comments with our operations team and wish you well in all your future travels.
Overwhelming odor of some kind of disinfectant, I assume used to mask something. THis is an extended stay motel primarily, so no maid service, nor new linens/towels unless you pay extra. Rooms have "kitchens", but no utensils of any kind are provided, so unless you travel with kitchenware and place settings, not much value. If I had known about the limitations, would have stayed next door.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that you encountered an odor during your stay and did not find the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possibl... read more
Barbara on the front desk was the most rudest mean spirited person I ever met while staying in a Hotel and I stayed in hundreds of them
Business response:
Thank you for your review. We are so sorry to hear that you had an unpleasant interaction with one of our staff members. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We hope you will consider staying with us again for our usual friendly service.
Terrible Customer Service!!! Worst I've ever had. I booked a two bed NON-SMOKING for a wedding. When I arrived, I was greeted by the rudest, most obnoxious hotel staff EVER. She repeatedly told me it was my fault and that booking through Hotels.com did not secure my reservation or let me pick my room type. When I showed her my reservation and that I had called, she kept making excuses as to why I didn't have the right room. 100% would have gone to another place if we didn't have one hour to get ready to head to a wedding. Th... read more
Business response:
Thank you for your feedback. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. Best wishes in your future travels.
Horrible
Business response:
We are so sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.