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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what you expect. The hotel did not have any of the accommodations that was advertised on the website. They have since taken them down. The mattress was very flimsy and the temperature control on the air conditioner was not adjustable. The WI FI kept disconnecting. The staff was very rude when I complained. I was not able to speak to their corporate office as the number keeps going back to the local office. They were even arguing with me for not moving to another hotel.
Business response:
I'm so sorry for these inconveniences.
Front desk closes at 7 pm, They say reopen at 7 AM , I was up and about and out the door and no one around at that time. No wake call available, I spent 2 nights and room service did not come in and clean / make the bed or nothing. AC unit would go on every 5 minutes , Had a Refrigerator, small cook top stove. However no pots, silverware, glasses etc...bed was ok, very soft pillows so I never had a good nights sleep. For the price...stay somewhere else !
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels.
On oxygen insisted we could only have smoking room and couldn't change anything because we went through Expedia. Next time always book directly with them. Had refrig, stove top and microwave but no utensils. No lamps only over head lighting. Looked clean on first glance but floor dirty dirt and one towel dirty will never stay at that chain again. Not a 3 star. Was a last min. emergency or would have checked the reviews.
Business response:
Thank you for your feedback. We are terribly sorry that our hotel was not what you expected. We wish you the best in your future travels.
Horrible workers room was stank and didn’t have working vending machines
Business response:
Oh no! What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
0 amenities! They want $11.25 to give you clean towels. No coffee in the morning. Two weeks without a room cleaning. No pots/pans or utensils for kitchen... why have a kitchen?? Extended Stay America much better for same cost.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. As you mentioned, we are a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so... read more
Horrifying I’ve never been to prison, but I imagine a week’s stay at Woodspring must be what it’s like. The front desk staff treat the guests like prisoners. It’s obvious that the staff doesn’t want to be there, and they make sure guests don’t want to be there either. Bring your own everything: silverware, comforter, coffee maker, toaster, towels, broom and dust pan (no rugs or housekeeping). The final straw was after I had booked, checked in, unloaded everything, and was very sick in bed, management at this “pet friendly” e... read more
Business response:
Thank you for your review and impressions of our hotel. We're pleased to make pets welcome but sorry to hear that there was some confusion about our pet fee and included amenities. We're so sorry you were disappointed with your stay.
Unhappy Customer Very rude staff. Air conditioner in my room does work. Had a sick son, they wouldn't give me fresh bed lining. Never came to clean the room
Business response:
Thank you for your feedback. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to look into the issues you've noted. About the room cleaning, we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for the amenities they want to use, like more fre... read more
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Someone stole my room Unfortunately I was unable to stay in this room because someone else so I'd have to say that this day was horrible although it gives me credit for it thank you guys so very much
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of arriving only to find your room had not been held. That is certainly not the first impression we were aiming for…. We have shared your comments with our operations team and wish you well in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.