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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overwhelming odor of some kind of disinfectant, I assume used to mask something. THis is an extended stay motel primarily, so no maid service, nor new linens/towels unless you pay extra. Rooms have "kitchens", but no utensils of any kind are provided, so unless you travel with kitchenware and place settings, not much value. If I had known about the limitations, would have stayed next door.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that you encountered an odor during your stay and did not find the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possibl... read more
Barbara on the front desk was the most rudest mean spirited person I ever met while staying in a Hotel and I stayed in hundreds of them
Business response:
Thank you for your review. We are so sorry to hear that you had an unpleasant interaction with one of our staff members. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We hope you will consider staying with us again for our usual friendly service.
Terrible Customer Service!!! Worst I've ever had. I booked a two bed NON-SMOKING for a wedding. When I arrived, I was greeted by the rudest, most obnoxious hotel staff EVER. She repeatedly told me it was my fault and that booking through Hotels.com did not secure my reservation or let me pick my room type. When I showed her my reservation and that I had called, she kept making excuses as to why I didn't have the right room. 100% would have gone to another place if we didn't have one hour to get ready to head to a wedding. Th... read more
Business response:
Thank you for your feedback. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. Best wishes in your future travels.
Horrible
Business response:
We are so sorry you did not enjoy your stay with us.
Bed was uncomfortable and room was not cleaned daily. Extra charge for linen??
Business response:
Thank you for reviewing our hotel. We’re sorry the room was not what you expected and that you were let down by our amenities during your stay. We apologize for the inconvenience. Our amenities are customized for each guest (so they pay for only what they want to use). We hope you’ll choose WoodSpring again to enjoy an affordable room with the amenity package you desire.
bad customer service, nothing profecional. They do not give you cleaning service, nor change of towels or extra blanket. I do not recommend it. This was my worst family vacation
Business response:
We are so sorry to hear that you did not have a positive experience at our hotel during this stay. Best wishes in your future travels.
Rude staff, noisy bed, outdated condition Spend your money somewhere else, other than what’s on the title we were awakened at 8am to be asked “what time ya’ll leaving”. tried to get a different room and were told that’s the room you get
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. Best wishes in your future travels.
Beware of the lower rate properties. This was an extended business trip so a budget property is what we needed. The low rates should have been a sign of things to come. This property is full of low wage construction workers with old worn out trucks in the parking lot. You can imagine the behavioral attitudes. We encountered a problem guest upstairs directly above our room. The noise was constant and our complaints to management were unresolved. These people belong on the first floor. Overall, completely disappointed with thi... read more
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had experienced noise and got an unpleasant impression of other guests during your stay. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We have passed your suggestions to the operations team and we wish you all the best in your future travels.
Not slow or bad seevice just NO SERVICE!!!!! Forced to take own garbage to dumpster ,forced to carry soiled Linen to desk to get More if they had any more,to wait for hours on iron and board til your turn Service window closed after 8:00, rooms cleaned after Checkout .Need i go on?? Low price not worth the aggravation
Business response:
Thank you for your review. We are so sorry to hear that our hotel did not meet your expectations. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is an extended stay hotel, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible while also giving you more privacy during a longer stay. We’re sorry you experienced inconveniences instead of a positive stay which is our goal and wha... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.