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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was uncomfortable and room was not cleaned daily. Extra charge for linen??
Business response:
Thank you for reviewing our hotel. We’re sorry the room was not what you expected and that you were let down by our amenities during your stay. We apologize for the inconvenience. Our amenities are customized for each guest (so they pay for only what they want to use). We hope you’ll choose WoodSpring again to enjoy an affordable room with the amenity package you desire.
bad customer service, nothing profecional. They do not give you cleaning service, nor change of towels or extra blanket. I do not recommend it. This was my worst family vacation
Business response:
We are so sorry to hear that you did not have a positive experience at our hotel during this stay. Best wishes in your future travels.
Rude staff, noisy bed, outdated condition Spend your money somewhere else, other than what’s on the title we were awakened at 8am to be asked “what time ya’ll leaving”. tried to get a different room and were told that’s the room you get
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. Best wishes in your future travels.
Beware of the lower rate properties. This was an extended business trip so a budget property is what we needed. The low rates should have been a sign of things to come. This property is full of low wage construction workers with old worn out trucks in the parking lot. You can imagine the behavioral attitudes. We encountered a problem guest upstairs directly above our room. The noise was constant and our complaints to management were unresolved. These people belong on the first floor. Overall, completely disappointed with thi... read more
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had experienced noise and got an unpleasant impression of other guests during your stay. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We have passed your suggestions to the operations team and we wish you all the best in your future travels.
Not slow or bad seevice just NO SERVICE!!!!! Forced to take own garbage to dumpster ,forced to carry soiled Linen to desk to get More if they had any more,to wait for hours on iron and board til your turn Service window closed after 8:00, rooms cleaned after Checkout .Need i go on?? Low price not worth the aggravation
Business response:
Thank you for your review. We are so sorry to hear that our hotel did not meet your expectations. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is an extended stay hotel, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible while also giving you more privacy during a longer stay. We’re sorry you experienced inconveniences instead of a positive stay which is our goal and wha... read more
Stayed for three weeks, was ready to leave at check in because the lady at the front desk was so rude and she continued to be rude until my last day there then she tried to be nice. I would of gone elsewhere but no availability at other hotels.
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you and we will certainly use your feedback to help us improve. Thank you.
Disappointed Room had an awful smell. I saw a couple of roaches crawling on counter. No coffee in rooms. Bed hard.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended. Thank you for your feedback.
Worst hotel room ever! The check in host was very rude and unprofessional. She addressed me as though I was trash. I asked to see the room before paying and she said, you can pay for it or leave. I just didn't feel like any guests should be spoken to like that. The room was clean, we found that it had roaches on the day that we were leaving. We were also told that we would have to pay to get clean towels the next day. What hotel charges for clean towels. The room was clean. Overall it was awful.
Business response:
Thank you for your review and detailed comments. We are terribly sorry to hear that our hotel did not live up to your expectations especially from a service point of view during your visit. We pride ourselves in delivering excellent service and super clean rooms so we were unhappy to hear that this was not your experience. We wish you well in your future travels.
Unsatified Front desk lady was very rude room was smaller than I expected. Trash was on floor and under bed
Business response:
I'm so sorry to hear this. Thank you for sharing your feedback so we can address these issues.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.